- Leads the installation, maintenance, and general support of application systems. Assists users with questions or problems. May help perform system backups and recovery and install new software.
- Leads the process of analyzing and streamlining complex client business processes to best align technology solutions with business strategies
- Represents user areas in the more complex systems enhancement and design activities
- Prepares communications and presentations on system enhancements and delivers training to end users on system processes and functionalities
- Represents an application team in project requirements gathering and solution design processes
- Work with business to formulate and defines application systems scope and objectives.
- Documents business requirements and creates detailed functional/technical system specifications.
- Reviews, analyzes, and creates detailed documentation of the systems supported and user needs, including workflow, program functions, and steps required to develop or modify the systems supported.
- Creates detailed test plans.
- Executes test plan and documents test statistics, metrics, and results.
- Works with vendors and technical teams to resolve system issues. Evaluates and follows through on issues and problems until resolved or escalated.
- Evaluates issue patterns to plan and recommend process improvement and system upgrades Creates reports to support business decisions.
- Leads small scale or sub functional teams for system design, modification, upgrade, and implementation projects
- Facilitates and ensures compliance of government or regulatory standards (SOX, PCI, internal audit, external audit, etc.) with regard to the systems supported and the ancillary components that support them
- Must maintain high level of technical competence in the systems supported; including pushing creative thinking beyond the boundaries of existing industry practices and client mindsets.
- Demonstrate good organizational and analytical skills. Possess good communication and interpersonal skills with clients to identify needs and evaluate alternative business solutions with project management. Demonstrate good leadership skills.
- Exhibits confidence and an extensive knowledge of emerging industry practices in systems supported when solving business problems. Maintain a positive attitude and demonstrate a commitment to corporate success.
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Lead Application Support - Sunbury, United States - Weis Markets
Description
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS
Location Address:
1000 S. 2nd Street
Job Description:
SUPERVISORY RESPONSIBILITY
Lead Application Support & Integration Specialists will be asked to serve as mentors to team associates and will be expected to perform peer review of work completed by those they are mentoring. They will also be expected to lead resolution of complex problems and mid-sized projects, including assignment and review of work completed by other IT associates and technology vendors.
RESPONSIBILITIES
Associate Degree in computer related field: Minimum of 10-years of experience in applications support or comparable activities.
KNOWLEDGE, SKILLS
Working knowledge of IBM 4690 operating system and IBM ACE application software Working knowledge of supported applications Knowledge of store policies and procedures for applications related processes Strong analytical skills, the ability to think beyond boundaries for solutions of issues and user requests
Ability to understand emerging practices and technology in both the software and the hardware
Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.
