It Help Desk Technician - Cocoa, United States - Vaya Space

Vaya Space Cocoa, United States

1 week ago

Description

IT Help Desk Technician

Summary

You will be part of a team of driven and enthusiastic professionals working to revolutionize access to space. Vaya Space is a purpose driven, sustainability focused, and environmentally conscious enterprise dedicated to making a difference for humankind. Vaya's unique vortex-hybrid rocket is projected to disrupt the market, fueled by recycled thermoplastics, it utilizes the equivalent of 2 million discarded plastic bottles per launch. Our breakthrough and patented technologies overcome the safety, affordability, and sustainability issues to transform the space industry, making the world and space a better place.

As a IT Help Desk Technician, you will be assisting our internal customers with questions and problems concerning computer systems, hardware and software. You will also work guiding customers through system configuration and troubleshooting, while aiming to resolve issues with efficiency.

To be successful, it is vital that you are comfortable working in a fast-paced and often uncertain environment, collaborating to develop innovative solutions in all areas, while demonstrating personal leadership, technical competence, and attention to detail. A willingness to branch outside your comfort zone is essential... we're a small fast paced company and everyone pitches in when needed.

Travel Required

Up to 10%

Required Security Clearance

None (ITAR Eligible)

Essential Duties and Responsibilities

Respond to tech inquiries via email, through online chats, over the phone, or in-person.
Offering technical assistance on the delivery, configuration, set-up, maintenance, and troubleshooting of computers, hardware, and software.
Follow-up with customers to ensure satisfactory service.
Redirect unresolved issues to the next level of support personnel.
Keep record of problems and their resolutions.
Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.
Inform internal customers about IT products and services.
Assist with troubleshooting hardware and software.
Communicate customer feedback to the appropriate internal team members.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing training manuals,
Running reports and analyzing common complaints and problems.
Provide feedback on processes and make recommendations on areas to improve.

Qualifications

Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
The ability to break down technological processes and deliver clear, step-by-step instructions.
Strong verbal and written communications skills
Passion for problem-solving and customer service.
Team oriented mindset with an openness to constructive feedback.
Willingness to work flexible hours as necessary.
US Person as defined in 22 CRF Part U.S. citizens, lawful permanent residents, refugees and those given asylum in the United States, and temporary residents granted amnesty) since work includes ITAR controlled technical data.

Preferred Skills and Education

BA in IT, Computer Science or similar relevant field
Experience working as an IT Help Desk Technician or in a similar customer support role.

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