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    Desk Top Technician - West Melbourne, United States - Calvary Chapel Fellowship of Melbourne

    Calvary Chapel Fellowship of Melbourne
    Calvary Chapel Fellowship of Melbourne West Melbourne, United States

    3 weeks ago

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    Description

    Benefits:

    Paid time off

    Reports to: Director, IT

    FLSA status: Hourly (Non-exempt)

    Hours per week: 27 Hours, Part-time

    Campus: Melbourne Schedule: Monday-Wednesday: 7:30 am-3:30 pm

    We exist to glorify God by being a loving community where people are saved, set free, discipled, empowered, and sent out to fulfill their God-given calling.

    Job Summary:

    This position is responsible for handling high level support of service requests for Calvary Chapel Academy; diagnosing and resolving technical hardware and software issue; setup, removal and maintenance of end user devices, meeting company and user requirements.

    Essential Duties and Responsibilities:

    · technology plan as per accreditation requirements

    · Prioritize and respond to support requests (i.e., telephone, e-mail, support-portal and personnel requests) and resolve technical issues (3 John 1:8)

    · Provide friendly, courteous, and quality IT support for all users (staff and volunteers)

    · Prioritize, identify and/or escalate tickets to resolve them in a timely manner

    · Document actions during the ticket resolution and ensure timely resolution (Philippians 2:3)

    · Perform set-up, configuration and ongoing usability of devices, peripheral equipment and software within established standards and guidelines

    · Ability to complete multiple simultaneous projects in a timely manner

    · Capable of resolving more complex issues requiring detailed systems and applications knowledge

    · Maintain regular maintenance of devices to include computers, projectors, and other devices (1 Thessalonians 4:11)

    · Walk staff and/or volunteers through problem-solving process (Proverbs 2:6)

    · Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Wireless Networks (WLAN) and other systems

    · Create accounts on different OS and SaaS platforms as part of on-boarding process (1 Corinthians 14:40)

    · Support audio and video equipment in conference rooms and classrooms (1 Thessalonians 5:11)

    · Manage and monitor internal assets to ensure accurate inventory records

    · Stay current with IT environment, changes and updates (Galatians 6:9)

    · Pursue, recommend and implement new methods, processes and materials/equipment for improvement

    · Preferred Associates degree and/or 1+ years help desk experience and/or training

    · Function as a productive part of the church staff and attend staff meetings

    · Other duties as assigned by supervisor

    Job Skills and Competencies:

    · Must have good technical understanding and ability to pick up new tools quickly

    · Previous IT helpdesk and ticketing system experience

    · Knowledge of and experience with routers, switches, network connections and devices

    · Knowledge of Active Directory, Print Server, and DHCP

    · Advanced knowledge of Windows office/Microsoft OS and other Microsoft products

    · Knowledge of computer hardware components and peripherals

    · Intermediate knowledge of SMTP, DNS, DHCP, VPN and Terminal Services

    · Learn and work with new technology

    · Knowledge of MDM technologies

    · Maintain confidentiality of all personal and company information (Philippians 2:4)

    · Possess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical format

    · Efficient task switching ability (Ephesians 4:3)

    · Ability to work independently and/or as part of team

    · Attention to detail

    Other Qualifications:

    · Demonstrate a personal relationship with Jesus through spiritual and moral integrity

    · Fruit of the Spirit is consistently displayed in your life (Galatians 5:22-23)

    · Be a reflection of God's love to colleagues and visitors

    · Mature, ongoing relationship with Christ and regularly attend church service

    · Servant-heart and optimistic attitude (Proverbs 16:3)

    · A dependable team player who understands unity and works well with people

    · Ability to set boundaries to limit non-work-related communication

    · Ability to stay within the parameters of the job description when on the clock

    · Ability to maintain confidentiality of information

    · Flexibility and ability to work with volunteers and people on staff

    · Organized, ongoing learner

    · Self-starting – can work with little supervision or direction

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