Desk Top Technician - Melbourne, United States - Calvary Chapel Fellowship of Melbourne

Description

Job Description

Job DescriptionBenefits:

• Paid time off

Reports to: Director, IT
FLSA status: Hourly (Non-exempt)
Hours per week: 27 Hours, Part-time
Campus: Melbourne
Schedule: Monday-Wednesday: 7:30 am-3:30 pm

We exist to glorify God by being a loving community where people are saved, set free, discipled, empowered, and sent out to fulfill their God-given calling.

Job Summary:
This position is responsible for handling high level support of service requests for Calvary Chapel Academy; diagnosing and resolving technical hardware and software issue; setup, removal and maintenance of end user devices, meeting company and user requirements.

Essential Duties and Responsibilities:
technology plan as per accreditation requirements
Prioritize and respond to support requests (i.e., telephone, e-mail, support-portal and personnel requests) and resolve technical issues (3 John 1:8)
Provide friendly, courteous, and quality IT support for all users (staff and volunteers)
Prioritize, identify and/or escalate tickets to resolve them in a timely manner
Document actions during the ticket resolution and ensure timely resolution (Philippians 2:3)
Perform set-up, configuration and ongoing usability of devices, peripheral equipment and software within established standards and guidelines
Ability to complete multiple simultaneous projects in a timely manner
Capable of resolving more complex issues requiring detailed systems and applications knowledge
Maintain regular maintenance of devices to include computers, projectors, and other devices (1 Thessalonians 4:11)
Walk staff and/or volunteers through problem-solving process (Proverbs 2:6)
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Wireless Networks (WLAN) and other systems
Create accounts on different OS and SaaS platforms as part of on-boarding process (1 Corinthians 14:40)
Support audio and video equipment in conference rooms and classrooms (1 Thessalonians 5:11)
Manage and monitor internal assets to ensure accurate inventory records
Stay current with IT environment, changes and updates (Galatians 6:9)
Pursue, recommend and implement new methods, processes and materials/equipment for improvement
Preferred Associates degree and/or 1+ years help desk experience and/or training
Function as a productive part of the church staff and attend staff meetings
Other duties as assigned by supervisor

Job Skills and Competencies:
Must have good technical understanding and ability to pick up new tools quickly
Previous IT helpdesk and ticketing system experience
Knowledge of and experience with routers, switches, network connections and devices
Knowledge of Active Directory, Print Server, and DHCP
Advanced knowledge of Windows office/Microsoft OS and other Microsoft products
Knowledge of computer hardware components and peripherals
Intermediate knowledge of SMTP, DNS, DHCP, VPN and Terminal Services
Learn and work with new technology
Knowledge of MDM technologies
Maintain confidentiality of all personal and company information (Philippians 2:4)
Possess excellent writing and language skills; ability to effectively communicate information and ideas in written and graphical format
Efficient task switching ability (Ephesians 4:3)
Ability to work independently and/or as part of team
Attention to detail

Other Qualifications:
Calvary Chapel must be your home church with regular attendance
Keep the ministry in the forefront of all you do, with a servant heart and optimistic attitude (Philippians 2:3)
Conduct yourself in a manner that reinforces the core values and mission of Calvary Chapel and agree to our Statement of Faith
Function as a productive part of the church staff and attend staff meetings in coordination with direct supervisor
Demonstrate a mature, ongoing personal relationship with Jesus through spiritual and moral integrity
Strong commitment to the vision and mission of Calvary Chapel Melbourne (John 13:34-35)
Fruit of the Spirit is consistently displayed in your life, as a reflection of Gods love to colleagues and visitors (Galatians 5:22-23)