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    Lead Quality Tech - Atlanta, GA, United States - Georgia Institute of Technology

    Georgia Institute of Technology
    Georgia Institute of Technology Atlanta, GA, United States

    2 weeks ago

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    Description

    Job Title:
    Lead IT Support Professional


    Regular/Temporary:
    Full/

    Part Time:
    Full-Time

    Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation.

    These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship.

    Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

    The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts.

    4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security.

    1 among institutions without a medical school.
    We thrive on diversity.
    We nurture the wellbeing of our community.

    breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; The graduate CS program is currently ranked 6 th and the undergraduate 5 th nationally by U.News and World Report.

    With over 16-degree programs, including its world renown online MS in CS, we believe the College to be the largest Computing unit in the United States and as such one of the largest producers of computationalist at all levels and of all demographic backgrounds.

    The College is a part of the Georgia Institute of Technology, a unit of the University System of Georgia and is primarily located in the heart of Atlanta, Georgia.

    Job Summary Provide unit level technical leadership and/or expert advice and problem solving in support of a wide variety of users systems and applications.

    Position requires management and analysis of unique issues/problems which may be without precedent and typically functions with a high degree of autonomy.

    This position will interact on a consistent basis with:
    users within assigned unit which include management, faculty and staff personnel.

    This position typically will advise and counsel:
    senior unit management.

    Work with the Associate Director of TSO in the technical support of instructional activity, including; Work with faculty and teaching assistants with the acquisition, research, development and implementation of instructional resources, and integration of advanced technologies involving work in data center, virtual environments, and lab environments.

    Provide expert technical advice and team leadership to include formulating strategies and administering policies, processes and resources.
    Manage technical problems, requests, and projects to assure quick resolution, best practices, and excellent customer service.
    Implement large-scale, automated approaches to operating system and configuration management and control of systems and HPC resources.
    Implement CoC technical plans, infrastructure, policies and procedures in instructional facilities.

    Implement Institute computing and networking security policies and procedures, as well as develop written internal computing and networking policies and documentation.

    Develop and coordinate technical aspects of instructional technology fee grant proposals.
    Be aware of and discuss technology trends and new products that could be used to enhance instructional facilities.
    Act as liaison to GT/OIT, other GT units and vendors regarding instructional computing capabilities.
    Participate in campus-wide forums for information exchange, planning, and policy regarding campus instructional technology initiatives and collaborative projects.
    Bachelor's Degree or an equivalent combination of education and experience
    Experience managing technology in a highly distributed, multi-vendor environment.
    Be able to conceptualize immediate and future technologies and incorporate into a stable supportable production environment.

    Linux systems administration experience, preferably in a heterogeneous environment that includes Linux/UNIX, Mac OS X, and Windows client systems accessing physical and virtual Linux servers.

    Knowledge of Linux server installation and administration, system monitoring, hardware maintenance and troubleshooting, configuration and patch management, virtualization, containerization, private cloud, storage solutions, IP networking concepts, information security, identity and access management, and backup & recovery.

    Knowledge of a UNIX scripting language (e.g. perl, bash, etc.).

    Possess excellent communications skills, the ability to make technical presentations, the ability to create technical documentation, a strong service orientation, and the ability to work well with other professionals in providing technical solutions in an advanced computing environment.

    Preferred Qualifications -Experience with Linux system management tool such as Salt, Ansible, etc.

    • Experience with the installation and troubleshooting of GPUs.
    • Experience with specific technologies such as Red Hat Enterprise Linux, Ubuntu, Kerberos, LDAP, Active Directory clients, DNS, SSH, and SMB/CIFS, and NFS files services.
    • Experience with Virtualization and cloud technologies.
    • Experience with at least one programming language (e.
    g. Python, Perl, Java, etc.)
    Bachelor's degree or Master's degree in Computer Science or related field or equivalent combination of education and experience.

    Knowledge, Skills, & Abilities This job requires expert knowledge of and leadership skills in the installation and maintenance of highly complex information technology hardware and software, requiring recognized technical expertise.

    Included are skills in problem solving, decision making, technical/project leadership, customer service, system documentation and communications.

    USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office.

    These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

    More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .

    To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services.

    Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions.

    This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.

    Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

    This position does not have any financial responsibilities.
    This position will not travel
    This position does not require security clearance.
    Monday-Friday.
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