- Develop and implement strategies to enhance the customer support process, including timely response to inquiries, issue resolution, and post-sales support, PO management, and order updates.
- Establish and maintain service level agreements (SLAs) to ensure high-quality support standards are met.
- Lead a team of customer support representatives, providing guidance, training, and performance management.
- Build robust inside sales function that focuses on opportunity identification and qualification and drives inside sales initiatives to achieve revenue targets and maximize sales opportunities.
- Create collaborative support of sales opportunities and customer engagement through information and marketing collateral support and detailed project management to drive positive customer interactions and experience.
- Collaborate with the sales team to identify and pursue new business opportunities.
- Develop sales strategies and tactics to effectively promote motor and drive products to existing and prospective customers.
- Oversee the quoting process, ensuring accuracy, competitiveness, and timely delivery of quotes to customers and the sales team.
- Analyze market trends, pricing data, and competitive landscape to optimize quoting strategies.
- Oversee the development and execution of marketing campaigns, promotions, and product launches to drive customer engagement and brand awareness.
- Utilize market research and customer feedback to inform marketing strategies and messaging.
- Oversee the creation of compelling marketing collateral, including brochures, presentations, and digital content.
- Manage the distribution network, including distributors, dealers, and partners, to ensure efficient product distribution and availability.
- Monitor inventory levels, demand forecasts, and logistics to optimize distribution channels and minimize lead times.
- Establish performance metrics and KPIs to measure the effectiveness of distribution operations and identify areas for improvement.
- Oversee a comprehensive CRM strategy that aligns with business objectives and supports sales data needs.
- Ensure CRM data is utilized in strategic sales decision making, forecasting and customer relationships.
- Bachelor's degree in business administration, marketing, engineering, or related field.
- Proven experience in a similar role within the heavy industrial or manufacturing industry, with a focus on motor and drive products.
- Strong leadership skills with the ability to motivate and inspire cross-functional teams.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and internal stakeholders.
- Analytical mindset with the ability to interpret data and market trends to drive informed decision-making.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.
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Customer Experience Director
3 weeks ago
FLANDERS ELECTRIC MOTOR SERVICE LLC Evansville, United States· The Customer Experience Director will be responsible for overseeing all aspects of customer support, inside sales, quoting, marketing, and the distribution business. This individual will play a critical role in driving customer satisfaction, fostering strong relationships with ...
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Director Customer Experience
2 weeks ago
FLANDERS Evansville, United StatesThe Customer Experience Director will be responsible for overseeing all aspects of customer support, inside sales, quoting, marketing, and the distribution business. This individual will play a critical role in driving customer satisfaction, fostering strong relationships with cu ...
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Nurse Administrator in Training
5 days ago
Brickyard Healthcare Evansville, United States**Are you an experienced Registered Nurse / RN looking for a leadership opportunity? **We offer an exciting opportunity to enhance your skills, gain valuable leadership and management training, and a career in a rewarding environment. · **Why Work For Us?** · - Excellent pay with ...
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Director of Global Account Delivery
3 days ago
SilverLinx Armstrong, OK, United States Freelance**Job Snapshot** · **Employee Type**: Full-Time · **Location**: Armstrong, OK · **Job Type**: Management · **Experience**: Not Specified · **Date Posted**: 2/3/2023 · **Job Description**: · **Why choose Logicalis?** · At Logicalis, you will have the opportunity to experience digi ...
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Assistant Director
3 weeks ago
Gibson Area Hospital Gibson City, United States Full timeMust have Medical/ Surgical experience. Minimum of 3-5 years of experience & BSN preferred. ADN required. Excellent communication skills required. The Assistant Director is responsible for the overall operation of a Clinical Department and assists the Director in accomplishing th ...
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Director of Nursing
1 week ago
River Bend Nursing & Rehabilitation Evansville, United StatesRiver Bend Nursing & Rehabilitation - River Bend Nursing and Rehabilitation is seeking a Registered Nurse Director of Nursing RN ("DON" / "DNS") for our 80-bed skilled nursing facility in Evansville, IN · Salary is +$95K; Commensurate with years of management experience. · SMS "D ...
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Land Survey Crew Chief
1 week ago
CASH WAGGNER & ASSOCIATES, PC Evansville, United States Full timeThe Land Survey Crew Chief will work both independently as well as with crew members conducting the field survey work relating to boundary surveys, ALTA/NSPS Land Title surveys, topographic surveys, photo control surveys, route surveys, and construction stakeout under the respons ...
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Director of Nursing
1 day ago
River Bend Nursing & Rehabilitation Evansville, United StatesRiver Bend Nursing & Rehabilitation - River Bend Nursing and Rehabilitation is seeking a Registered Nurse Director of Nursing RN ("DON" / "DNS") for our 80-bed skilled nursing facility in Evansville, IN · $7,500 Sign on Bonus* · *Conditions apply · Salary is +$95K; Commensurate w ...
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Director of Clinical Excellence – RN
2 weeks ago
Brickyard Healthcare Evansville, United States Full timeThe Director of Clinical Excellence – RN Develops, implements, and maintains a facility-wide infection prevention and control program. · Why Work For Us? · Excellent pay with multiple incentives:Shift pick up · More available, ask us for details · Excellent health benefits pack ...
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Assistant Director of Student Engagement
1 week ago
University of Evansville Evansville, United StatesPosition Overview · The University of Evansville is seeking a dynamic Student Affairs professional to support the Center for Student Engagement (CSE) and manage its Greek Life Community. The Assistant Director for Student Engagement is a live-in position that specializes in Greek ...
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Executive Director
2 weeks ago
HR Solutions, Inc. Evansville, United StatesExecutive Director · Position Summary: · Right to Life of Southwestern Indiana is seeking an Executive Director. The Right to Life Executive Director is highly focused and mission driven. He/she believes in the goals of this organization and embodies the core values when interact ...
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Assistant Director of Food Services
6 days ago
Trilogy Health Services Evansville, United StatesJOIN TEAM TRILOGY · Are you an experienced Chef who inspires others, has a passion for serving others and a knowledge of food service, and is dedicated to excellence in customer service? If so, we would like to hear from you · We are an innovative, dynamic Skilled Nursing & Assis ...
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Mental Health Counselor
6 days ago
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Clinical Quality Improvement Analyst
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Medical Director
3 weeks ago
Thrive Pet Healthcare Evansville, United StatesVeterinary Medical Director · Full-Time · East Side Animal Hospital · Evansville, IN · Relocation and Hiring bonus offered · You give so much of yourself to your work. Here at East Side Animal Hospital, a Thrive Pet Healthcare partner, we recognize what you and your team face eac ...
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medical director
3 weeks ago
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Director of Nursing
1 week ago
The Waters of Rockport Evansville, United StatesThe Waters of Rockport - NOW HIRING - Director of Nursing (DON)/Registered Nurse (RN) · New Wages · We are looking for ambitious and energetic talent to join our Team · The Director of Nursing leads and directs the overall clinical department of the facility in accordance with ...
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Dietary Director
1 week ago
River Bend Nursing & Rehabilitation Evansville, United StatesRiver Bend Nursing & Rehabilitation - River Bend Nursing and Rehab is seeking a Dietary Director for our skilled nursing facility in Evansville, IN . · As a Dietary Director, you are responsible to assist the preparation of food in accordance with current applicable federal, stat ...
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Deputy Director
3 weeks ago
City of Evansville, IN Evansville, United StatesPARKS ADMINISTRATION - DUTIES: Assists the Executive Director in overall administration of the Parks & Recreation Department and is part of the senior leadership team. Oversees specialized studies and develops comprehensive special and annual reports. Supervises daily administrat ...
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Director of Nursing
1 week ago
North Park Nursing Center Evansville, IN, US, United StatesDirector of Nursing - (RN) · Bring your heart to work Caring people make the difference at American Senior Communities · Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E. ...
Customer Experience Director - Evansville, United States - Bemana, LLC
Description
Job Description
Job DescriptionBemana is searching for a Customer Experience Director who will be responsible for overseeing all aspects of customer support, inside sales, quoting, marketing, and the distribution business. This individual will play a critical role in driving customer satisfaction, fostering strong relationships with customers, and optimizing the overall customer experience.
Key Responsibilities:
Customer Support:
Inside Sales:
Quoting:
Marketing:
Distribution:
CRM Management:
Qualifications:
Application Process
If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations.
If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings.
About Bemana
Bemana provides recruiting services to the nation's equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation.
Referral Program
Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we'll send you a check if they get hired. Terms & conditions apply.
Customer Experience Director professionals in Evansville
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Robert Keeler
Corporate Recruiter/HR Generalist
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Trinity Willett
Mastermind