Working student in customer service e-commerce - Hueytown, AL, United States - Phoenix Industries
Description
Support our customer service team and get a behind-the-scenes look at live entertainment in Hueytown, AL.White label eCommerce stands for independent ticketing and successful online shops for the event industry. Our software helps artists, musicians, and sports clubs sell exciting events directly to their fans. While we work behind the scenes, our clients like Wacken Open Air and THW Kiel rock the show.
Innovations and operational excellence can only be achieved through strong teamwork.
That's why we are looking for smart minds who value collaboration and are not afraid to bring their ideas to life.
Your responsibilities:
- There's no "please hold the line" with us. You solve our customers' (B2C) problems after purchasing tickets.
- You answer questions about ticket orders, payment, and shipping via email and occasionally by phone (inbound).
- With your professional and friendly communication, you turn ticket buyers into loyal customers.
- You enjoy optimizing existing processes and making suggestions for improvement.
- You act as a liaison between our operations and account management teams.
Your profile:
- You enjoy communicating with people, whether it's concertgoers or sports fans. You always find the right tone.
- Your serviceoriented approach ensures a great fan experience.
- You handle challenges with composure and calmness.
- You are fluent in German.
- You quickly familiarize yourself with our online shops and tools.
What you can expect:
- Fair compensation.
- Flexible working hours and locations to balance
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