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    Bilingual Customer Service Representative - Goodlettsville, United States - Creative Financial Staffing

    Creative Financial Staffing
    Creative Financial Staffing Goodlettsville, United States

    2 weeks ago

    Creative Financial Staffing background
    Description

    Bilingual Customer Service Representative

    About the Company and Opportunity:

    • CFS is working with a company to identify a Bilingual Customer Service Representative
    • The Bilingual Customer Service Representative role will be with a small, fun, outgoing, and hardworking team
    • The ideal Bilingual Customer Service Representative can utilize their multitasking skills and has great attention to detail

    Overview of the Bilingual Customer Service Representative role:

    • Handle an array of customer inquires
    • Swiftly gather and enter customer data
    • Request documentation as needed and ensure proper follow-up with customers
    • Research customer issues and inquires
    • Rout customer calls to the appropriate department as needed
    • Collect and enter customer feedback
    • Email correspondence with customers and internal team members

    Requirements for the Bilingual Customer Service Representative role:

    • Ability to Multi-task in a Fast-Paced Environment
    • Excellent Written and Verbal Communication Skills
    • Light Excel skills - Data Entry, Spreadsheets
    • Desire to meeting key phone metrics
    • Willingness to be a supportive team player
    • Fluent in English and Spanish

    #INMAY2024

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