- Bachelors degree in Computer or Information Science-related field.
- 10+ years of related experience.
- ITILv4 Foundations certification, intermediate or expert preferred.
- 5 plus year managing an environment using ServiceNow.
- Experience in managing and directing a team of desktop specialist.
- Experience working in ServiceNow tool.
- Delivers systematic corrective solutions to reduce errors and improve the quality of the IT systems and services for our users/clients, by examination of the root causes of problems.
- Thorough understanding of ITIL principles and planning.
- Thorough understanding of information technology procedures and practices.
- Proficient with Microsoft Office Suite.
- Twitter: @EmeraldRG
- LinkedIn: @Emerald Resource Group
- Facebook: @Emerald Resource Group
-
Help Desk Manager
1 week ago
Saber Healthcare Group Beachwood, United StatesWe are expanding our IT Department and looking for a strong individual to join our team Our state of the art Community Support and Development center offers many perks including an onsite gym as well as fun employee activities. · Come work for a growing company, who appreciates ...
-
Senior IT Service Desk Manager
2 weeks ago
Emerald Resource Group Cleveland Heights, United StatesFULL JOB DESCRIPTION · Hybrid, 3 day in off, 2 days remote · 135K-140K plus 20% bonus · My local client is looking for a · Sr. IT Service Manager · to join their talented team. This role will engineer, manage, improve and deploy IT Service Management processes following the ...
-
Help Desk Manager
3 weeks ago
CFS - Technology Beachwood, United StatesJob Description · Job DescriptionWe are seeking a Help Desk Manager to join our team You will resolve computer-related issues for your clients. · Overview: · Hours are Monday - Friday 8AM-4:30PM · Onsite requirement - Candidate must be willing to work onsite · Responsibilities: ...
-
Front Desk Manager
5 days ago
Clevelander Ocean LP North Bay Village, United StatesDUTIES AND RESPONSIBILITIES: Greets and registers guests. · Answers inquiries pertaining to hotel policies and services and resolves occupants' complaints. · Assigns duties to workers, and schedules shifts. · Coordinates front-office activities of hotels or motels and resolves ...
-
Medical Assistant Rheumatology
3 weeks ago
Medical Practices / Mgmt Services Org South Euclid, United States Full timeJOB DESCRIPTION · Description To Heal. To Teach. To Discover. At University Hospitals, this is more than just our mission. These words embody the opportunities available to the many world-class doctors, nurses, health care professionals, and support staff that choose to join UH ...
-
IT Support
2 weeks ago
Titan Industries Elyria, United StatesYour tasks: · Together with our on-site team at the customer, you will receive qualified support requests from IT employees (m/f/d) and key users (m/f/d) of our customers mainly via the ticket system. · You will be responsible for the implementation and conceptualization of our E ...
-
ServiceNow Developer
2 weeks ago
Quantum World Technologies Inc. Beachwood, United StatesJob Title: LEAD SNOW Developer · Location: Beachwood Ohio 44122 · REQUIRED: · ITSM · ServiceNow scripting · rest API · PREFERRED: · Asset · Discovery · CSDM · CMDB · HR Service Desk · Mid Servers · oracle/sql · SPM · ITIL · Apigee · agile · java scripting · ...
-
Blue Sky Hospitality Solutions Beachwood, United States Full timeThe Guest Services Agent (Night Auditor) is responsible for assisting in the operation of the front desk and guest services ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. · Night Auditor duties and responsibilities · The Night Audito ...
-
Community Manager
18 hours ago
COhatch Beachwood, United StatesThe COhatch Cleveland Market is growing We are looking to hire one Community Manager for our Beachwood location. · About the Role · The Community Manager is responsible for creating a warm and inviting atmosphere for members and visitors to create a strong sense of authentic comm ...
-
Blue Sky Hospitality Solutions Beachwood, United States Full timeJob Title: Director of Operations · Location: Embassy Suites Cleveland Beachwood, OH · Overview: · Embassy Suites Cleveland Beachwood, OH is seeking a dynamic and experienced Director of Operations to oversee the day-to-day operations of our hotel. The ideal candidate will posses ...
-
Assistant Sales Manager
2 weeks ago
Orangetheory - Franchise #0279 Beachwood, United States Full time· Sales Assistant Manager (ASM) Job Description · As an Assistant Studio Manager, you will be responsible for providing leadership and assisting the Studio Manager with delivering daily direction to the sales and group personal training teams. As part of the leadership team for ...
-
Akron Children's Beachwood, United States OTHERNew Outpatient Surgery Center Site: Hire Date will be June 2024 · Summary: · The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment fun ...
-
Pricing & Market Analytics Manager
3 days ago
MasterBrand Cabinets LLC Beachwood, United States Full timeVisit · to learn more and join us in building great experiences together Job Description · The Manager, Pricing and Market Analytics reports to the Vice President, Commercial Finance of MasterBrand with a strong, indirect, reporting relationship to the Vice President, Financia ...
-
Integrated Campaign Manager
6 days ago
Fast Horse Shaker Heights, United StatesIf you're looking for a traditional agency account services job, it's probably best that you stop reading now. · Smart, curious, creative, collaborative, driven and optimistic are just table stakes. We need CMO thinkers looking to push boundaries, help reimagine modern marketing ...
-
Front Desk Clerk
6 days ago
DelMonte Hotel Group Beachwood, United StatesAre you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team · We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk of this exciting lifestyle brand ho ...
-
Information Technology Help Desk Technician
3 weeks ago
STRATOS Beachwood, United StatesStratos Wealth Partners is seeking a service-minded team member to join our IT department as · a Help Desk Technician. This position will be responsible for providing front-line client service · through our help desk via phone, email, and electronic ticketing systems. · This posi ...
-
SaaS Administrator and Support Manager
3 weeks ago
ARC Health Partners Beachwood, United StatesJob Description · Job DescriptionDescription:The SaaS System Administrator and Support Manager plays a critical role in ensuring the efficient operation, maintenance, and support of an organization's SaaS Applications. This position combines technical expertise with Revenue Cycle ...
-
Admin Services Team Lead
3 weeks ago
Marsh Berry Woodmere, United StatesJob Details · Position Summary: · MarshBerry is currently seeking an Administrative Services Team Lead for our Woodmere, OH office. The Administrative Services Team Lead provides high level support to business units by managing an independent workload and assisting with the distr ...
-
Office Administrator
4 weeks ago
Gryphon Beachwood, United StatesJob Description · Job DescriptionWe are looking for an energetic and trustworthy individual to quarterback a variety of office administration responsibilities. This role includes maintaining an organized office within a growing and energetic environment while taking lead roles on ...
-
Receptionist - Advance Partners
5 days ago
Paychex Beachwood, United StatesOverview: · Full time in-office position (5 days/week) that provides secretarial and front desk support for the office location, onsite and remote operational teams. · Responsibilities: · Advance Partners is an entrepreneurial and rapidly growing specialty finance and business ...
Senior IT Service Desk Manager - Cleveland Heights, United States - Emerald Resource Group
Description
FULL JOB DESCRIPTIONHybrid, 3 day in off, 2 days remote
135K-140K plus 20% bonus
My local client is looking for a Sr. IT Service Manager to join their talented team. This role will engineer, manage, improve and deploy IT Service Management processes following the ITIL framework. You will be an ambassador for the service, working across IT to provide effective communication on production environment matters and build relationships with other teams to ensure effective dialogue between departments
Education and Qualifications required:
Jared Whitely
Looking for a different role? Check out hot vacancies here and navigate to our "Careers" page.
**WHY EMERALD RESOURCE GROUP**
We are more than just a talent scouting agency. We believe that the key to a company's success is its people, and our mission is to match exceptional candidates with exceptional companies. With over 25 years of experience, we have built a reputation as an industry leader in IT recruiting, working with a diverse range of clients from startups to Fortune 500 companies. This means more and better opportunities for you to take your career to the next level. Choose Emerald Resource Group for excellence in IT recruiting.
Let's keep in touch