- Oversee and manage the daily operations of all hotel departments including front desk, housekeeping, food and beverage, maintenance, and security.
- Develop and implement operational policies and procedures to enhance efficiency, productivity, and guest satisfaction.
- Monitor and analyze financial performance, including revenue and expenses, to identify areas for improvement and cost-saving opportunities.
- Lead and motivate a diverse team of department heads and staff, providing coaching, training, and performance feedback as needed.
- Collaborate with the General Manager and other senior management to develop strategic plans and initiatives to achieve business goals.
- Ensure compliance with brand standards, company policies, and local regulations to maintain a safe and welcoming environment for guests and employees.
- Foster a culture of teamwork, accountability, and excellence throughout the organization.
- Handle guest inquiries, concerns, and complaints in a timely and professional manner, striving to resolve issues and exceed expectations.
- Maintain effective communication channels with all departments to facilitate seamless coordination and cooperation.
- Stay abreast of industry trends, market conditions, and competitive developments to inform strategic decision-making and maintain a competitive edge.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Minimum of 5 years of progressive experience in hotel operations management, with at least 2 years in a leadership role.
- Strong leadership abilities with a proven track record of building and motivating high-performing teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
- Proficiency in Microsoft Office Suite and hotel management software (e.g., Opera, Fidelio, or similar).
- Knowledge of industry trends, best practices, and regulatory requirements.
- Flexibility to work evenings, weekends, and holidays as needed.
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Director of Operations-Embassy Suites Cleveland Beachwood, OH - Blue Sky Hospitality Solutions
Description
Job Title: Director of Operations
Location: Embassy Suites Cleveland Beachwood, OH
Overview:
Embassy Suites Cleveland Beachwood, OH is seeking a dynamic and experienced Director of Operations to oversee the day-to-day operations of our hotel. The ideal candidate will possess strong leadership skills, a proven track record of managing hotel operations, and a passion for delivering exceptional guest experiences. As the Director of Operations, you will play a pivotal role in ensuring the smooth functioning of all departments and maintaining the highest standards of service and efficiency.
Responsibilities:
