- Significant influence on the product innovation we deliver that will ultimately contribute to the firm's success.
- Partner with some of the industries most experienced professionals with a firm legacy that spans over 75 years.
- Drive, passion, and execution on a shared company mission with a team that is as motivated as you are
- Ability to synthesize complex business problems into scalable solutions and drive decision making across stakeholders
- Must have a logical, structured approach to problem solving and keen sense of system architecture
- Support day to day product (application) issues by researching, resolving and prioritizing issues with key application vendors
- Serve as a liaison with end users, various departments and outside vendors
- Develop a scorecard of monthly results with focus on reducing issues and increasing system uptime
- Manage any issues that arise with vendor; inclusive of service degradation, billing issues, production stability
- Support system upgrades, projects and testing requests
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- Demonstrated the ability to define product requirements and lay out a plan to deliver a quality experience that is simple and complete with scheduled incremental improvements after the initial roll out.
- You are gifted at handling multiple requests at once and understand how to prioritize to meet the needs of the consumer.
- Excellent communication and presentation skills covering complex business topics.
- Comfortable with various toolsets: Salesforce Service Cloud, Power BI, SQL, Excel, PowerPoint, Visio (or similar tool) and Sharepoint/Teams
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Product Analyst - Dallas, United States - Hilltop Securities Inc.
Description
HilltopSecurities is currently looking to hire a Product Analyst in Dallas, Texas. The Product Analyst will play a key role in the strategy and design of various Hilltop supported applications. The Product Analyst will work to constantly improve through data-driven analysis and by conceptualizing, defining and ensuring the quality of new features. The ideal candidate understands that product management is cross-functional and involves business development, strategic thinking, data driven insights, market research, and awareness of goals versus constraints. The product analyst will need to drive the balance between the ideal product and the marketable product always thinking ahead for how best to improve the user experience. The candidate will serve as an internal advocate and escalation point for the application or process, they are assigned.
What will you get from this role?
RESPONSIBILITIES
QUALIFICATIONS
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.
ABOUT US
At HilltopSecurities, we believe in building noble and collaborative relationships that enrich the financial future of individuals, businesses and communities. With an extensive portfolio of products, we deliver a broad range of investment banking and related financial services that help our clients achieve their definition of success. As a subsidiary of HilltopHoldings, which also encompasses PlainsCapital Bank, and PrimeLending, we have the financial strength and stability that has withstood the test of time. Our nationwide presence in 400 locations across 44 states provides our associates with extensive opportunities to grow their careers in a diverse organization that truly values relationship capital above all else.
ABOUT THE TEAM
The Operations department's work is vital to the functionality and success of HilltopSecurities. The department provides back-office support and service for the entire firm. With well over 100 employees ranging from specialists to senior managers, each individual plays a specific role in the overarching operation of the company. Operations' areas of focus include clearance, settlement, unit investment trusts, government and mortgage-backed securities, money market instruments, and OTC derivates. Our Operations professionals also manage transactions between mutual funds and insurance carriers and their respective investors. As a part of Operations, you are expected to provide high quality customer service, doing your best to make sure our clients succeed, and keeping their best interests as your highest priority. We value all of our team members, and your commitment to our firm will have a significant impact on the way we operate. We encourage all Operations employees to obtain FINRA licenses and support them in this endeavor. We also provide additional professional development resources to help advance our team members' careers. In the Operations department, you will be surrounded by people who are passionate about HilltopSecurities and upholding our reputation as a leading municipal investment bank.
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