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    Change Management Consultant - Baltimore, United States - Infojini

    Infojini
    Infojini Baltimore, United States

    3 weeks ago

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    Description

    Position Description:

    The Permitting Change Manager role is responsible for leading the change efforts, including communication and training/performance support, supporting a public-facing permitting initiative. This includes understanding the user impact of changing key business processes or interfaces and helping employees as well as residents and businesses adapt.

    Duties and Responsibilities may include but are not limited to:

    • Develop, manage, and execute the Change Management project plan. Execute project plan activities and deliverables to meet desired objectives and deadlines, adhering to project scope, budgets, and resource planning.
    • Perform foundational analysis and develop change management and strategic communication plans. In addition, this role will develop and deliver training and performance support strategies and plans; including (but not limited to) the development of communication and/or training/performance support materials.
    • Define and measure success metrics, monitor change progress.
    • Build credible relationships with agencies and colleagues, including team members, project leadership, project management office (PMO), and functional and technical resources.
    • Serve as a trusted advisor. Advise and support clients on how to best navigate change and communicate strategically within the context of broader transformation initiatives. Ensure the client team understands and implements leading practice change management approaches to technology implementation and adoption.
    • Identify improvement opportunities. Identify and successfully pursue opportunities to improve or change the teams methodology and practices.
    • Contribute and participate as a team member. Contribute to the practice as an engaged team member, participating in community discussions, continually learning, and supporting other consultants.

    Education and Experience:

    • Bachelors degree in Business administration, Public Administration, Management, or other related fields from an accredited college or university
    • Six (6) years of Organizational Change Management experience solid understanding of fundamental Change Management methods and deliverables
    • Experience leading enterprise change management efforts for a large organization
    • Familiarity and understanding of IT business processes and information systems
    • Prosci, SHRM, or equivalent certifications
    • Knowledge of Articulate, WhatFix, or other applications to create online training or performance support
    • Experience with learning management systems
    • Experience with project management systems (Jira, preferred)
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