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    Customer Service Specialist - San Antonio, United States - Citigroup Inc

    Citigroup Inc
    Citigroup Inc San Antonio, United States

    4 weeks ago

    Default job background
    Description
    • Customer Service - Train onsite, after completing onsite training you may have the option to work from home by participating in our Home Office Program
    This position requires you to complete training onsite at 100 Citibank Drive, San Antonio, TX After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions and technology that is required.

    Resumes must be attached

    We Offer:

    Competitive rates start at $20/hr
    • Day 1 Health Benefits
    • Collaborative team environment
    • 401(k) match
    • Tuition Reimbursement
    • Onsite Daycare
    • Onsite Fitness Center and more
    The Service Rep 4 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.

    Responsibilities:
    • Assist with evaluating and resolving service inquiries from clients across different platforms
    • Effectively use various computer systems to complete assigned tasks and address account inquiries
    • Develop and maintain working knowledge of specific groups of Citi products and services
    • Analyze and identify potential risks and identify solutions that meet client needs
    • Complete assigned tasks in an accurate and efficient manner
    • Solve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulations
    • Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
    • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
    Qualifications:
    • 1-3 years' work experience in a related role
    • Proficient in Microsoft Office and Windows Operating Systems
    • Demonstrated experience solving customer service inquiries.
    • Effective verbal and written communication skills
    • Ability to work in a fast-paced environment.
    • Excellent technical and data entry skills, including the utilization of a 10-key touchpad.
    • Proven ability to navigate multiple systems and customer service platforms concurrently.
    Education:
    • High School diploma or equivalent
    This position requires you to complete training onsite at 100 Citibank Drive, San Antonio, TX 78245.

    About Us:

    We foster a culture that embraces all individuals and encourages diverse perspectives, where you can make an impact and grow your career. At Citi, we value colleagues that demonstrate high professional standards, a strong sense of integrity and generosity, intellectual curiosity, and rigor. We recognize the importance of owning your career, with the commitment that if you do, we promise to meet you more than halfway. Please check out our video that features our employees and what they love about Citi:

    We are excited that you are interested in joining Citi where our team members enjoy a fun, dynamic culture, casual work environment, career growth & development along with our best-in-class benefits package that includes medical, dental, vision (starting day 1), paid vacation, tuition reimbursement, 401(K) savings and more

    We are seeking energetic, self-motivated candidates that have a desire to succeed and grow within our company. Our employees enjoy working in an energetic fast-paced environment, have excellent communication, are digitally savvy, and are keen problem solvers with a unique ability to think on their feet, these individuals are self-starters who are comfortable taking the initiative.

    The work that we do here goes way beyond the walls of our facility. We are the face and voice of Citi and we enable Citi to deliver on the high level of service and integrity so critical to helping clients turn their ambition into achievement.

    We are a crucial part of how the world views Citi-a responsibility we take seriously. We have a close knit and supportive culture, and consider it a privilege to work with the extraordinary people on our team, in our workplace, and across our organization. We hope you feel the same way, and consider joining us to jumpstart your career and catalyze progress for our clients and for Citi.

    Starting pay range is $ /hr

    #Customersupport

    Job Family Group:
    Customer Service

    Job Family:
    Service

    Time Type:
    Full time

    Primary Location:
    San Antonio Texas United States

    Primary Location Full Time Salary Range:
    $41, $53,600.00

    In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.

    Anticipated Posting Close Date:
    May 10, 2024

    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

    View the "EEO is the Law" poster. View the EEO is the Law Supplement.

    View the EEO Policy Statement.

    View the Pay Transparency Posting
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