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    coordinator continuous care after hours - Hollywood, FL , USA, United States - Vitas Healthcare

    Vitas Healthcare
    Vitas Healthcare Hollywood, FL , USA, United States

    Found in: MyJobHelper US C2 - 4 days ago

    Default job background
    Description

    • Effectively process calls in a systematic and organized manner following Care Connection Center scripts, policies, and procedures.
    • Promptly answer and screen incoming calls, with appropriate escalation as needed.
    • Utilize Continuous Care Scheduling tool to monitor for staffing needs and confirm assignments for assigned programs; reassigns staff as needed
    • Review list of staff availability to ensure patient needs meet staff assigned
    • Provide pro-active notification to Program Management of inability to assign staff for a CC patient
    • Ensure timely and accurate documentation on the Shift-Report
    • Take ownership and resolve all customer service issues with first call resolution whenever possible. Escalate immediately as needed.
    • Maintain compliance with all departmental standards; policies and procedures, training and education, workforce management, disaster planning, effectively managing and prioritizing work tasks, attendance, adherence, and quality.
    • Participate in the education of new hires as needed.

    QUALIFICATIONS

    • One year previous customer service/ call center experience
    • Excellent verbal, written, and interpersonal communication skills, as well as demonstrated effective telephone skills.
    • Accurately types a minimum of 40 wpm
    • Team player including working weekends and holidays as necessary to support operations.
    • Able to function is a high call volume setting
    • Ability to work on various assignments simultaneously
    • Strong interpersonal skills within all levels of the organization
    • Ability to navigate within automated systems and proficiency in Outlook, Word and Excel

    EDUCATION

    • Completion of high school or basic education equivalency required.

    SPECIAL INSTRUCTIONS TO CANDIDATES

    • EOE/AA M/F/D/V
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