- Provide hands-on technical support and troubleshooting for desktops, laptops, printers, scanners, and other peripheral devices used in the manufacturing environment.
- Help maintain / monitor the team ticket queue.
- Respond promptly to IT support tickets and service requests, ensuring timely resolution of issues to minimize downtime.
- Install, configure, and maintain hardware and software systems, ensuring compatibility with manufacturing software applications and production workflows.
- Collaborate with cross-functional teams, including production staff and IT colleagues, to identify and resolve technical challenges affecting productivity.
- Perform regular maintenance tasks, such as system updates, patches, and hardware upgrades, to ensure optimal performance and security of IT assets.
- Document technical procedures, configurations, and troubleshooting steps to build a knowledge base and facilitate efficient problem resolution.
- Participate in IT projects related to system upgrades, migrations, and deployments, providing expertise and support to ensure successful implementation.
- Stay informed about emerging technologies, industry trends, and best practices in deskside support and manufacturing IT to contribute to continuous improvement initiatives.
- Actively replace computers in the environment, following SOP.
- Degree in Computer Science, Information Technology, or related field preferred.
- Experience as a deskside support engineer or similar role, preferably in a manufacturing environment.
- Strong knowledge of hardware components, operating systems (e.g., Windows, macOS), and productivity software (e.g., Microsoft Office suite).
- Familiarity with manufacturing software applications and production processes (e.g., ERP systems, CAD/CAM software) is highly desirable.
- Excellent troubleshooting skills with the ability to diagnose and resolve technical issues efficiently.
- Strong communication and interpersonal skills, with the ability to interact effectively with end-users at all levels of the organization.
- Proactive approach to problem-solving and a commitment to delivering high-quality customer service.
- Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.
-
Deskside Support Technician
2 weeks ago
Hexaware Technologies Muscatine, United StatesPosition: Deskside Support · Location: Muscatine, IA (Onsite) · Hiring: Fulltime with Hexaware Technologies · Office Address:3000 North Hwy 61, Muscatine IA 52761 · Job Description: · Position Overview: Field Services Support is responsible for providing technical support and as ...
-
Deskside Support Technician
1 week ago
Hexaware Technologies Muscatine, United StatesPosition: Deskside Support · Location: Muscatine, IA (Onsite) · Hiring: Fulltime with Hexaware Technologies · Office Address:3000 North Hwy 61, Muscatine IA 52761 · Job Description: · Position Overview: Field Services Support is responsible for providing technical support an ...
-
Deskside Support Technician
1 week ago
Hexaware Technologies Muscatine, United StatesAbout the job · Hexaware is looking for · Role: Deskside Support · Work Mode:Onsite · Location: Muscatine, IA · Job Description: · Key Responsibilities: · Provide hands-on technical support and troubleshooting for desktops, laptops, printers, scanners, and other peripheral de ...
-
Deskside Support Technician
1 week ago
Hexaware Technologies Muscatine, United StatesAbout the job · Hexaware is looking for · Role: Deskside Support · Work Mode:Onsite · Location: Muscatine, IA · Job Description: · Key Responsibilities: · Provide hands-on technical support and troubleshooting for desktops, laptops, printers, scanners, and other peripheral de ...
-
Instrument Technician I
1 week ago
Linde Engineering MUSCATINE, United StatesSafety - Understand and adhere to company safe work policies. - Follow Lone Worker Requirements. - Promote a safe work environment. - Report safety incidents and near misses. - Report any unsafe conditions, environmental concerns and process problems Technician, Equipment, Proces ...
-
Jr. Deskside Support
6 days ago
Hexaware Technologies Muscatine, United StatesPosition: Jr. Deskside Support · Location: Muscatine, IA (Onsite) · Hiring: Fulltime with Hexaware Technologies · Office Address:3000 North Hwy 61, Muscatine IA 52761 · Job Description: · Qualifications: · 1-2 Years' Experience.. · Experience as a deskside support engineer or si ...
-
Field Service Technician
1 day ago
Hexaware Technologies Muscatine, United StatesWhat Working at Hexaware offers: · Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and em ...
-
senior r&d lab technician
2 weeks ago
Bridgestone Corporation Muscatine, IA, United StatesCompany Overview · Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just a salary. W ...
-
Drafting Technician
2 weeks ago
Airswift North America Muscatine, IA, United States*Airswift has been tasked by one of our major Oil & Gas clients to seek a Drafting Technician to join them on a 6-month assignment in Muscatine, Iowa. * · *Responsibilities* · The Drafting Technician will work with project, maintenance, electrical and process engineers to create ...
-
Deskside Technician
19 hours ago
Hexaware Technologies, Inc Muscatine, United StatesRole: Deskside Technician · Location: Muscatine, IA · Hiring: Fulltime (Onsite) · Job Description: · Key Responsibilities: · Provide hands-on technical support and troubleshooting for desktops, laptops, printers, scanners, and other peripheral devices used in the manufacturing e ...
-
Pharmacy Technician II, Muscatine
6 days ago
UnityPoint Health Muscatine, United StatesOverview Pharmacy Technician II · Muscatine, IA · Full-Time + Benefits · 1st/ 2nd Shift + Alternating Weekends · Under the immediate supervision of the Manager of Pharmacy Inpatient Operations and Registered Pharmacists, the Pharmacy Technician II will assist registered phar ...
-
Pharmacy Technician II, Muscatine
4 days ago
UnityPoint Health Muscatine, United StatesOverview Pharmacy Technician II · Muscatine, IA · Full-Time + Benefits · 1st Shift - No weekends · Under the immediate supervision of the Regional Manager of Clinical Pharmacy Services and Registered Pharmacists, the Pharmacy Technician II will assist registered pharmacists i ...
-
Field Service Technician
19 hours ago
Hexaware Technologies, Inc Muscatine, United StatesWhat Working at Hexaware offers: · Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and em ...
-
Deskside Support
2 weeks ago
Hexaware Technologies Muscatine, United StatesPosition: Deskside Support · Location: Muscatine, IA · Hiring: Fulltime with Hexaware Technologies · Office Address:3000 North Hwy 61, Muscatine IA 52761 · Job Description: · Position Overview · Field Services Support is responsible for providing technical support and assi ...
-
Sleep Laboratory Technician
1 week ago
UnityPoint Health Muscatine, United StatesOverview · Sleep Laboratory Technician · Part Time; FTE 0.6 · 12 hour shift; 8pm-8am with flexible dates and weekend availability required · Muscatine, IA · Performs Non-invasive neurological patient testing as ordered by physicians. Testing is conducted in accordance with standa ...
-
Senior Mechanical Engineer
4 days ago
Bridgestone Americas Muscatine, United States**Company Overview** · Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just a sala ...
-
Senior Mechanical Engineer
1 week ago
Bridgestone Americas Muscatine, United StatesCompany OverviewWherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to "Serve Society with Superior Quality." We start by offering each teammate more than just a salary. We ...
-
Senior Process Engineer
1 week ago
Bridgestone Americas Muscatine, United StatesCompany OverviewWherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to "Serve Society with Superior Quality." We start by offering each teammate more than just a salary. We ...
-
Senior Process Engineer
1 week ago
Bridgestone Americas Muscatine, United States**Company Overview** · Wherever you work and whatever role you fill, when you represent the Bridgestone name you know that you are a valued teammate who is part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just a sala ...
-
quality iso management rep
1 week ago
Berry Global Muscatine, United StatesOverview: · Berry Global, headquartered in Evansville, Indiana, is committed to its mission of Always Advancing to Protect Whats Important. With $13 billion in revenue for fiscal year 2019 on a combined pro forma basis from operations, Berry is a leading global supplier of a bro ...
Deskside Support Technician - Muscatine, United States - Hexaware Technologies
Description
About the job
Hexaware is looking for .
Role: Deskside Support
Work Mode:Onsite
Location: Muscatine, IA
Job Description:
Key Responsibilities:
Qualifications:
About Hexaware:
Hexaware is an automation-led next-generation service provider delivering excellence in IT, BPS and Consulting services. We are driven by a combination of robust strategies, passionate teams and a global culture rooted in innovation and automation. Hexawares digital offerings have helped clients achieve operational excellence and customer delight. Our focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage. We are on a journey of metamorphosing the experiences of the customers by leveraging our industry-leading delivery and execution model, built around the strategy Automate Everything, Cloudify Everything, Transform Customer Experiences. Powering Hexawares complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the clients business. The digitally empowered, diverse and inclusive workforce of Hexaware represents various nationalities, comprising 28,000+ employees, and thoroughly lives the companys philosophy of customer success, first and always. Our global and diverse workforce across 20 nations, 34 international offices, and multiple time zones work together seamlessly to form an integral component of life at Hexaware.
To learn more, visit
Why us?
At Hexaware, you will have access to an arsenal of tools that will upskill, transform, and evolve your career profile. From great growth prospects, opportunities to work alongside brilliant minds, collaborating with high profile clients, to an ideal work-life balance, we bring it to a full circle.
Our purpose at Hexaware is Creating smiles through great people and technology.
With an ever-expanding portfolio of capabilities, we will delve deep and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexawares commitment towards creating smiles.
Our Value Proposition:
At Hexaware you are encouraged to challenge yourself to achieve your potential and propel your growth. We trust and empower you to disrupt the status quo and innovate for a better future. You will experience an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.
Privacy Statement:
The information you provide will be used in accordance with the terms of our Privacy Policy and will be used specifically for the business/processing purpose of the event. You should be aware that we may share your details with our approved vendors for this event to be handled successfully.