- Respect: We honor each other, the park users we serve, and the land we steward.
- Resilience: We creatively adapt to change. We address challenges with empathy, perspective, and determination.
- Relationships: Our greatest strength lies in the trust, accountability, and teamwork we cultivate with our colleagues, partners, and the public we serve.
- Transparency: We hold the public's trust through meaningful stakeholder engagement and unfettered access to timely and reliable information on decisions and performance.
- Passionate about helping others;
- Great communicators both orally and in writing;
- Capable of establishing and maintaining positive and cooperative working relationships;
- Comfortable and confident in making decisions when faced with limited information;
- Able to exercise authority and take control in emergency situations.
- Meaningful and valued work connected to our organizational mission;
- Unique daily challenges and ability to make an impact on the park visitor experience;
- Free on-site parking.
- Performs tasks necessary to effectively dispatch police, fire and park operations resources, as required; receives telephone calls from members of the public, employees, or other agencies requesting general park information, police or fire assistance, including "911" and other emergency calls;
- Transmits and receives radio messages;
- Analyzes situations and dispatches the appropriate units; dispatches mobile units and other equipment to specified locations as ordered;
- Makes telephone requests for ambulance, vehicle towing, or other emergency services as requested by officers in the field;
- Monitors other law enforcement and fire agencies' radio frequencies and rebroadcasts pertinent information;
- Communicates with other agencies to coordinate a medical response;
- Operates and makes minor adjustments to radio telephone transmitting and receiving equipment; Performs varied clerical duties such as typing, maintaining message logs, assisting on reports and records, filing, answering phones, and responding to inquiries from the public and other agencies;
- Processes police (court cases and parking citations), fire, medical, and field reports; performs data entry and retrieves data;
- May be required to collect monies from members of the public for the purpose of paying fees for towing, dog permits, copies of reports, other services, or for paying fines;
- Serves as Communications Supervisor in their absence; performs related duties as assigned.
- The purposes and general methods of police and fire dispatching;
- Routine clerical operations; office procedures, methods, and equipment including computers and software applications such as Microsoft Word, Excel, and Access.
- type 40 net words per minute; multi-task; file and prepare accurate reports;
- Manual dexterity to operate telephone, radio, and computer keyboard equipment;
- Speak English proficiently, clearly and audibly;
- Memorize and retain information quickly; meet physical requirements (e.g., eyesight and hearing to satisfactorily complete job tasks);
- Spell correctly;
- Learn the laws, regulations, and rules applicable to area of assignment;
- Learn operating procedures and policies of assigned division;
- Follow instructions, reason clearly, analyze situations accurately, act quickly and effectively in emergency situations; operate office equipment including computers and supporting word processing, spreadsheet, and database applications;
- Communicate clearly and concisely, both orally and in writing;
- Establish and maintain effective working relationships with those contacted in the course of work at all levels, including a culturally diverse general public, with a focus on quality service to internal staff and external customers and park users.
- Must pass a Level 3 background screening. Must be willing to work evenings, weekends, and holiday shifts
- Must wear a Park District uniform.
- All East Bay Park Regional District employees are required to be vaccinated as a condition of employment.
- Demonstrating that the applicant passed a five (5) minute typing test;
- Must be dated within 12 months of the posting closing date;
- Must be from an accredited business school or college, adult education center, skills/business center, or a public agency; internet certificates are acceptable.
- Must display the following items: candidate name; date and duration of the test; gross words typed per minute; number of errors; name and signature of the examiner administering the test; and name, address, and telephone number of the testing agency.
- Note: The Typing Speed Certificate must be attached and list all necessary information in order for your application to be complete. Applications deemed incomplete will not be considered for advancement in the selection process.
- Yes
- No
- Yes
- No
- Yes
- No
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Communications Dispatcher - Castro Valley, United States - East Bay Regional Park District
Description
Salary: $ $44.32 HourlyLocation : Castro Valley, CA
Job Type: Temporary
Job Number: 22-GB-11
Division: Public Safety
Department: COMMUNICATION/RECORDS/EVIDENCE
Opening Date: 07/13/2022
Closing Date: Continuous
The Position
Under supervision, performs a wide variety of dispatch and routine, non-hazardous law enforcement functions in a non-sworn capacity on a rotational basis within the public safety department; performs related duties as assigned.
What You'll Be Doing as a Communications Dispatcher: Under supervision, you'll perform a wide variety of dispatch and routine, non-hazardous law enforcement functions in a non-sworn capacity within the public safety department, and you'll performs related duties as required.
Our Values:
Essential Functions
Education: Equivalent to completion of the twelfth grade.
AND
Experience: Two years of recent work experience as a Public Safety Emergency Dispatcher including successful completion of a Communications Training Program. Experience with Sun Ridge (RIMS) Integrated Public Safety CAD Software and/or extensive knowledge of the East Bay Regional Park District is highly desirable.
Additional Information
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
Application materials for this position consist of three (3) required parts:
1. A current East Bay Regional Park District application submitted online; and
2. Completed supplemental questions; and
3. A valid Typing Speed Certificate. and
4. Documentation to show successful completion of a Communications Training Program.
Typing Speed Certificate Requirements:This position requires that you type a minimum of 40 net words per minute. You must attach a valid Typing Speed Certificate meeting the following criteria:
Notification: All applicants will be notified of the disposition of their application via email, generally within two to three weeks after the closing date. You may also sign into your account to view your current application status and notifications.
Selection Process: The application materials for all applicants meeting the minimum qualifications will be reviewed by a screening panel to select the best qualified for interview or testing. The District reserves the right to set up a written test, performance test, and/or other assessment procedures before and after the interview process. Possession of minimum qualifications does not guarantee an interview or invitation to test. Pursuant to the Federal Immigration and Reform Act of 1986, all applicants who are hired will be required to provide proof of identity and appropriate work authorization documents prior to commencement of employment.
Special Testing Arrangements: If you require special arrangements due to a verified disability or medical condition, please contact the Human Resources Department at
Equal Opportunity Employer:
The East Bay Regional Park District is an Equal Opportunity Employer that values and respects a diverse workforce and community. It is committed to promoting an equitable and inclusive workspace that is welcoming to all. Applicants from all backgrounds and life experiences are encouraged to apply. All qualified applicants will receive consideration for employment.
For information regarding the District's applicable benefits package, please visit
For temporary and/or on-call assignments, there are no benefits offered.
01
Typing Speed Certificate Requirements: This position requires that you type a minimum of 40 net words per minute. You must attach a valid Typing Speed Certificate meeting the following criteria:
• Demonstrating that the applicant passed a five (5) minute typing test;
• Must be dated within 12 months of the posting closing date;
• Must be from an accredited business school or college, adult education center, skills/business center, or a public agency; internet certificates are acceptable.
• Must display the following items: candidate name; date and duration of the test; gross words typed per minute; number of errors; name and signature of the examiner administering the test; and name, address, and telephone number of the testing agency. Note: The Typing Speed Certificate must be attached and list all necessary information in order for your application to be complete. Applications deemed incomplete will not be considered for advancement in the selection process. Did you attach a current typing certificate meeting the criteria outlined above?
Do you have at least two years of recent work experience as a Public Safety Emergency Dispatcher including successful completion of a Communications Training Program.If so, please attach documentation to show the successful completion of a communications training program.
I understand that I must be prepared to work any shift during a 24 hour period, on holidays and weekends, and shifts rotate periodically.
Do you have proficiency in any language other than English? If yes, please indicate the language.
05
Briefly describe your dispatch or radio communications experience. Include the type and amount of your experience, level of the communications activity, type of equipment you used, and identify your employer.
06
List your total amount of experience operating a telephone in the course of paid employment, your employer(s), your level of phone activity (e.g., heavy, light, etc.), the number of telephone lines you were responsible for, and the general nature of your telephone contacts (e.g., informational, referral, emergency, etc.).
07
Describe your clerical skills. List the type of machines, equipment, and/or software with which you are familiar. Describe your level of proficiency in each one (e.g., highly, some familiarity, formally trained, etc.).
08
Give one example from your background which best illustrates your ability to handle an emergency or stressful situation. How would you relate that experience to this position? Explain.
09
List any additional special skills, education, training, and/or experience that you possess which would enable you to succeed in this position (e.g., interpersonal skills, fluency in another language, problem-solving skills). Give an example of how you have used each skill.
Required Question
