Public Safety Communications Dispatcher- Department - San Francisco, United States - Department of Emergency Management

Description

Public Safety Communications Dispatcher - Department of Emergency Management (8238)

• 1011 Turk St, San Francisco, CA 94102, USA
• Fulltime
• Certification Rule

:

Rule of the List

• Exam Type

:

Continuous

• Work Hours

:

Other

• Job Code and Title

:
8238-Public Safety Communications Dispatcher

• Fill Type

:

Permanent Civil Service

• Eligible List Type

:

Entrance


Company Description

• Lateral Transfer

:

Salary Step is based on experience and training
-
Compensation Range:

$106,418 - $135,824 annually:

• Recruitment ID

:

X00062

Under general supervision, a Public Safety Communications Dispatcher ("Dispatcher") receives incoming emergency and non-emergency telephone calls from both the public and public safety agencies.

This position dispatches police, fire, and emergency medical services (EMS) field units to respond to emergency and non-emergency calls for service over a two-way radio system utilizing a computer-aided dispatch system.

DEM's Division of Emergency Communications operates 24 hours a day, 7 days a week, 365 days a year. Dispatchers may be assigned to work various schedules which include day shift, swing shift, night shift, weekends, holidays, and overtime. Dispatchers work 8-hour or 10-hour shifts (or longer)
and must be willing and able to respond, report, and mobilize as necessary.
Essential duties can be reviewed in detail here and include:

• Receives emergency and nonemergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers.
• Dispatches police, fire, and EMS field units to specific locations using a computeraided dispatch system, multiple video display terminals, twoway radio dispatch console, and related equipment.
• Evaluates incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel.
• Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus.
• Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire, or medical service assistance, or to notices of wanted persons, stolen property, warrants, and allpoints bulletins; maintains confidentiality of information.
• Maintains familiarity with area geography including major streets and buildings; recognizes circumstances that may pose hazards to public safety field units and the public.
• Maintains uptodate understanding of public safety policies and procedures for the Department of Emergency Management, police, fire, EMS, and other emergency service providers.
• Responds to routine and nonroutine inquiries regarding police, fire, or emergency medical services; properly classifies and prioritizes any report or complaint and determines appropriate course of action; provides appropriate referrals as necessary.
• Works various 8hour or 10hour shifts, or longer, including day shift, swing shift, night shift, weekends, holidays, and overtime.

Working Conditions:

Dispatchers work in a fast-paced, highly stressful, and confined environment.

Qualifications

• Possession of a high school diploma or equivalent (GED or High School Proficiency Examination);
  AND
• Two years of experience in a public contact position providing information and/or a service, or in a position where the primary responsibility is interacting with people.

Substitution:

Completion of 30 semester units or 45 quarter units of coursework from an accredited college or university may substitute for 1 year of the required experience as described above.

Selection Procedures

Supplemental Questionnaire (Qualifying)

Performance Examination (Weight:

Pass/Fail)
:

• Test Preparation Guide
• CritiCall Frequently Asked Questions
• Keyboarding
• Spelling

Continuous Eligible List:


Score Report:


Certification Rule:

The Certification Rule for the eligible list resulting from this examination will be Rule of the List.

DEM will administer the remaining processes outlined below to determine who shall advance further in the hiring process and be considered for appointment.

DEM reserves the right to waive selection components for individuals based on prior experience or certification.


Employment, Character, and Background Investigation:


Oral Assessment:


Psychological Evaluation:


Medical Examination:

Prior to appointment, eligible persons must successfully pass a medical examination to determine their ability to perform the essential functions of the job.

Additional Information

How to Apply:

Pay:

$106, $135,824.00 per year


Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift
• Overnight sh