- Monitors data or voice system networks for various messages, alarms, or issues. Activates scripts as alarms occur or issues surface. Confirms accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm. Initiates resolution as appropriate.
- Troubleshoots problems using scripts and standard, routine procedures; escalates as appropriate. Researches issues to determine if problem may be resolved using predefined procedures.
- Resolves basic issues; documents the results. Communicates occurrence of alarms or issues and resulting actions taken to resolve or escalate problem.
- Executes scheduled maintenance routines in accordance with standard procedures. Identifies issues or problems and resolves as appropriate; escalates when necessary.
- High school diploma or G.E.D.
- Four or more years of networks, data or voice experience
- Experience working with computer systems and their use
- Experience working with network systems, data or voice
- Experience working with network software and hardware, data or voice
- Required previous experience with Cisco network switches and LAN equipment.
- Analytical and problem solving skills to identify problems and resolve according to standard procedure
- Skilled in time, priority and task management
- Interpersonal skills to interact with customers and team members
- Communication skills to communicate issues and resolution to customer and/or vendors
- Ability to learn
- Ability to work in a team environment
- Office environment - in New Orleans, LA location
- May require on-call work
- Some travel may be required.
Analyst II Network Technician - Baton Rouge, United States - DXC Technology
Description
Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at .
Monitors, maintains and troubleshoots data or voice networks; responds to alarms or problems identified by tools. Implements pre-defined trouble-shooting procedures and scripts and escalates as appropriate.
Essential Job Functions
Basic Qualifications
Other Qualifications
Work Environment
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer ) . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
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