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    Guest Services/Cashier - Chicago, United States - WhirlyBall

    WhirlyBall
    WhirlyBall Chicago, United States

    3 weeks ago

    Default job background
    Description

    WhirlyBall is currently seeking extraordinary Guest Services Representatives to join our team. This is a phenomenal role for you if you enjoy helping people and anticipating their needs and building events. To be a part of our team at WhirlyBall, it means that you are friendly, upbeat, and highly motivated. This is an office position involving operating a computer and phone (NO cold calling).

    What is WhirlyBall?

    Picture a combination of lacrosse and bumper cars played by two teams of five alongside eight bowling lanes, a four-lane VIP bowling suite, hyper bowling, a laser tag area, private event space and our flagship restaurant, The Pivot Room. We pride ourselves on crafting a space where you can come get your game-face on or relax with some food and beverage. We are an equal opportunity employer. For additional information, please visit:

    What you will do:

    • Answer incoming phone calls and emails (NO cold calling)
    • Handle Financial Transactions for guests at the front desk
    • Handle different systems for guest upon entry
    • Greet and escort guests to various areas of venue
    • Respond to voicemails and emails from time out of the office
    • Redirect phone calls to proper channels when applicable
    • Build events for guests based on their preferences, and upselling when appropriate to further meet and exceed guests' needs and expectations
    • Communicate with guests and clients about their events, maintaining knowledge of the available WhirlyBall/Pivot Room activities, rules, menus, etc.
    • Follow WhirlyBall rules, policies, and conditions of employment, as outlined in the Employee Handbook
    • Other duties as assigned
    Requirements

    What we are looking for:
    • To be the first person to greet our guests when they arrive (aka our Director of First Impressions)
    • Individuals with a positive attitude and friendly demeanor
    • Ability to communicate clearly and professionally
    • Willingness to work with a team
    • Flexible schedules available
    • Comfortability multitasking and working with several programs
    The Perks:
    • A fun, unique venue in which to manage events
    • Competitive compensation and bonus program
    • Part-time and full-time positions available
    • Previous experience not required; in-depth training provided from the outset
    • Great opportunity for professional growth and administrative, guest-oriented experience
    Salary Description

    $15.40 per hour
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