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    Clinical Call Center Specialist - Orlando, United States - OnSpot-FL LLC

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    Job Description

    Job DescriptionResponsibilities:
    • Call patients regarding their biopsy results
    • Appropriately schedule the patient if follow up treatment/procedures are needed
    • Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries
    • Receive incoming calls through our surgical phone line and appropriately assist the patient
    • Answer telephone promptly and in a polite and professional manner
    • Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly
    • Work effectively and efficiently with your team
    • Work as a team member
    Qualifications:
    Minimum one year of dermatology medical assistant experience
    • Experience scheduling patients
    • Experience calling patients regarding biopsy results
    • Excellent verbal and written communication skills in a customer service environment
    • Proficient in use of computers and software programs
    • Ability to handle confidential and sensitive information
    • Must be detailed oriented and able to handle multi-tasks
    • Extremely outgoing with a good phone presence


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