DLE LMS Administrator - Albany, United States - SUNY

SUNY Albany, United States

3 weeks ago

Description

Job Description:

The SUNY DLE LMS Administrator reports to the Manager of Application Services for SUNY Online and works with current staff to support campus Brightspace implementations as well as the continuous operation of both the Brightspace and Blackboard LMS to serve the program needs of university-wide services, SUNY campuses and their staff, faculty, and students. A flexible schedule may be necessary to accommodate evening and weekend hours.

Responsibilities

Provide Tier 2 technical and administrative support to assist campuses in their use of LMS technologies and applications.
Provide Brightspace administration support for SUNY campuses
Serve as an escalation contact for support issues, including interactions with D2L for Brightspace and Anthology for Blackboard Learn and other vendor support services.
Collaborate with SUNY University-wide staff on configuration, maintenance, documentation, and support of LMS services in a production environment.
Participate in the integration (planning, testing, and implementation) of new technologies including Brightspace updates and third-party products.
Create, manage, and enforce LMS standards, policies, and procedures.
Provide high quality customer service.
Participate on and contribute to committees, work groups, and project teams.

Requirements:

Required Qualifications

Bachelor's degree from an accredited higher education institution or at least five (5) years of applicable administrator experience.
At least 1 year of recent experience as an LMS Administrator providing technical support for Brightspace or another LMS.
Experience supporting Brightspace.
Experience in writing and/or editing technical documentation.
Basic understanding of instructional design principles, practices, and/or theories.
Excellent oral, written, and interpersonal communications skills, including the ability to explain technical concepts in non-technical terms.
Excellent customer service and support oriented-approaches to interaction are required.
Works well in a positive, high energy team environment.

Preferred Qualifications

At least 2 years of recent experience working as an LMS administrator.
Recent experience working as a Brightspace GUI administrator.
Familiarity working in a multi-tenant environment.
Recent experience configuring and/or implementing 3rd party LMS tools.
Experience in timeline and project management and/or implementation of business and functional requirements.
Strong knowledge of instructional design principles, practices, and/or theories.
Recent experience in Quality Assurance (QA) processes and practices.
Knowledge of web accessibility issues.
Knowledge of standards (i.e., IMS, SCORM, LTI) and their implementation.
Basic networking and web server knowledge.
Experience with Oracle Structured Query Language (SQL)

Additional Information:

Salary is dependent on a variety of factors, including but not limited to, experience, education, training, and certifications. The range for this position is $60,000-$68,000.
This position is SL-3 and is part of the United University Professions Union.
Excellent Benefit Package which includes: NYS health insurance, free dental and vision coverage, competitive retirement options, tuition assistance, parental leave at full pay, and generous vacation, sick, and holiday time. Generous amount of time off: 13 days of paid holidays per year; 15 days of vacation and 15 days of sick time accrued for the first year of employment. Then increases thereafter. Please see our UUP benefits summary for additional information.
Applicants must be currently authorized to work in the United States on a full-time basis

Application Instructions:

Interested candidates are invited to apply online. Please submit a cover letter, resume and four professional references when applying. The review of applications will begin immediately and continue until the position is filled.

State University of New York System Administration is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, or retaliation.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at or via email at

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