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    CAO Business Controls Manager - Charlotte, United States - Bank of America

    Bank of America
    Bank of America Charlotte, United States

    3 weeks ago

    Bank of America background
    Description
    CAO Business Controls Manager - Enterprise Services page is loaded

    CAO Business Controls Manager - Enterprise Services

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    locations

    Charlotte

    Pennington

    Chandler

    New York

    Dallas

    time type

    Full time

    posted on

    Posted 6 Days Ago

    job requisition id


    Job Description:


    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

    Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

    We're devoted to being a diverse and inclusive workplace for everyone.

    We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

    Join us

    Job Description:


    This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF).

    Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards.

    Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

    The Business Controls Manager partners with Operational Risk and Compliance, as well as the Chief Administrative Office (CAO) business controls team, to perform oversight of risks, controls and adherence to policy, standards, and regulatory requirements for Enterprise Services.

    Enterprise Services include Global Screening, Food Services, Business Services, Postal Services & Logistics, and Sport and Event Ticket Management teams.

    The Business Control Manager supports activities including the ongoing support for Enterprise Services' Single Process Inventory (SPI); Enterprise data management requirements; Business Continuity support; Audit and Assessment support; Risk program deliverables (e.g.

    Rick Control Self Assessment, Operational losses); Quality Assurance program; and ad-hoc Enterprise and Chief Administrative Office deliverables.

    Responsibilities:
    Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
    Performs monitoring and testing of controls, identifying issues and control improvements for remediation
    Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
    Manages the performance and productivity of team members that conduct quality inspection reviews
    Ensures timely execution of QA activities including control execution, case management, and results reporting
    Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
    Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
    Oversee the Front Line Unit's process inventory, including ensuring that the inventory meets the requirements of the Single Process Inventory program, conducting quality reviews of content, and facilitating governance forums
    Partner with the Enterprise Services process owners to ensure all SPI deliverables are met
    Support Enterprise Services deliverables and adherence for the Enterprise Data Management program
    Serve as central point of contact for interactions with Global Compliance Operational Risk, Legal, Audit and other control partners
    Monitor, track, and support FLU adherence to Quality Assurance Program Standards
    Manage FLU level risk reporting, including maintenance of Risk ID Inventory, Risk Control Self Assessment, and Operational losses
    Represent Enterprise Services in CAO-level governance routines
    Serve as central point of contact for Enterprise and CAO ad-hoc requests

    Skills:
    Controls Management
    Oral Communications
    Risk Management
    Stakeholder Management
    Strategy Planning and Development
    Continuous Improvement
    Drives Engagement
    Influence
    Strategic Thinking
    Talent Development
    Data and Trend Analysis
    Decision Making
    Monitoring, Surveillance, and Testing
    Problem Solving
    Quality Assurance

    Required Qualifications:
    Attention to detail and strong organizational and time management skills
    Ability to anticipate risks and identify risk mitigants
    Ability to stand up routines that may not currently exist
    Ability to design, develop and enhance senior leader/executive reporting
    Strong investigative, research and analytical skills.
    Strong sense of accountability and diligence
    Strong written and verbal communication skills
    Ability to work collaboratively and connect across groups
    Must be able to work independently, set goals, prioritize focus
    Ability to perform quality assurance against processes and controls

    Desired Qualifications:
    Bachelor's Degree
    5+ years operational risk/issue management, business controls, or related experience
    Knowledge of the Compliance and Operational Risk Framework and Requirements
    Knowledge of the Single Process Inventory and POP processes
    Familiarity with Enterprise data environment and requirements
    Risk management and/or Compliance experience
    Ability to influence, drive change, and resolve conflicts

    Shift:
    1st shift (United States of America)


    Hours Per Week:
    40

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