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    GCB Business Control Manager - Charlotte, United States - Bank of America

    Bank of America
    Bank of America Charlotte, United States

    3 weeks ago

    Bank of America background
    Description
    GCB Business Control Manager (Southeast, DFS and Sports) page is loaded

    GCB Business Control Manager (Southeast, DFS and Sports)

    Apply

    locations

    Charlotte

    Fort Lauderdale

    North Bethesda

    Atlanta

    Miami

    time type

    Full time

    posted on

    Posted 3 Days Ago

    job requisition id


    Job Description:


    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

    Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

    One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.

    We're devoted to being a diverse and inclusive workplace for everyone.

    We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

    Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

    Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

    Join us

    Provides overall leadership to the KYC/AML team managing across multiple market level client teams within our Southeast, Dealer Financial Services and Sports Global Commercial Banking Business.

    The Business Control Manager (BSM) leads day-to-day execution and is a key member of the market and regional leadership team with oversight of multiple Know Your Customer processes, including global/domestic refresh, and remediation efforts.

    The BCM is the point of contact for the region for any escalations and makes decisions based on extenuating circumstances.

    The BCM actively participates in work streams and assists with the development of new strategies for the KYC organization.

    The BCM Acts as a steward of our Risk Culture and manages Know your Customer risk by understanding profiles and activities related to operational, compliance and financial crimes.

    Manages client satisfaction through soliciting feedback, and ensuring teams are well prepared and education to provide consultative approach to clients.


    Liaises with various business partners across the market:
    treasury, credit, fulfillment operations, GBAM AML, and GFC/Compliance. Manages operational excellence; solid inspection of risk related activities; including self-identified audit issues and remediation plans.

    Drives KYC/AMLCSS development, coaching and leading direct report training to broaden business and financial acumen, job related skills and leadership growth.

    Hires to ensure the correct gearing is in place to achieve KYC completion and quality assurance metrics, and does so in a diverse and inclusive way.


    Office location flexible to:
    Charlotte, Jacksonville, Atlanta, North Bethesda, Miami and Fort Lauderdale.

    Responsibilities:
    Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
    Performs monitoring and testing of controls, identifying issues and control improvements for remediation
    Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
    Manages the performance and productivity of team members that conduct quality inspection reviews
    Ensures timely execution of QA activities including control execution, case management, and results reporting
    Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
    Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

    Required

    Skills:

    • Successful management and leadership experience in leading, coaching,
    motivating and developing a team


    • Risk management, operational risk, and Know Your Customer knowledge
    • Fosters a culture of continuous feedback, operational excellence and inclusivity
    • Strong relationship and overall communication (written and verbal) skills; experienced influencer of both clients and internal partners including Sales, Treasury, Credit, Operations, and Risk executives
    • Demonstrates solid business acumen, knowledge of Global Commercial Banking businesses and Client Management Process

    Skills:
    Controls Management
    Oral Communications
    Risk Management
    Stakeholder Management
    Strategy Planning and Development
    Continuous Improvement
    Drives Engagement
    Influence
    Strategic Thinking
    Talent Development
    Data and Trend Analysis
    Decision Making
    Monitoring, Surveillance, and Testing
    Problem Solving
    Quality Assurance
    Additional Desired

    Skills:
    Previous Operational Risk and/or Compliance experience
    Excellent verbal and written communication skills; must be able to present key messages, recommendations, and information in a clear, concise manner
    Certified Anti-Money Laundering Specialist (CAMS) certification
    Bachelor's degree desired

    Shift:
    1st shift (United States of America)


    Hours Per Week:
    40

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    Bank of America is committed to help employees through the transition period when they're displaced as a result of a workforce reduction, realignment or similar measure.

    Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.
    Regardless of the position you are interested in, the starting points to building your resume are the same:

    • Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
    • Think about why you can do the job and make a list of your skills that are relative to the job.
    • Identify experiences or accomplishments that show your proficiency in the skills required for the job.
    • Summarize your abilities, accomplishments and skills into a brief, concise document.
    Considerations when writing a resume


    • Do be brief. Resumes should be 1-2 pages in length.
    • Do be upbeat and active in your wording.
    • Do emphasize what you have done clearly and concretely.
    • Do be neat and well organized.
    • Do have others proofread and critique your resume. Spell check. Make it error free.
    • Do use high quality, white or light colored 81⁄2 x 11 paper. Use a laser printer if possible.
    • Don't be dishonest, always tell the truth about yourself in the most flattering light.
    • Don't include salary history or requirements.
    • Don't include references.
    • Don't include accomplishments that do not support your professional goals.
    Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)


    Don't use italics, underlining, shadows or other fancy treatments.
    Seven steps to a successful interview

    • Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
    • Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
    • Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
    • Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
    • Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
    • Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
    • Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.
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