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    Data Entry Customer Service Specialist - Topeka, United States - NDX

    NDX
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    Description
    Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Heumann Dental Lab in Topeka, KS for a Full-Time Data Entry Customer Service Specialist.

    The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.

    This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement

    Primary Responsibilities and Essential Functions of the Position:
    • Able to perform basic functions/responsibilities of Data Entry Customer Service Specialist and has the ability and responsibility to schedule cases and/or invoice cases
    • Responsible for Case Entry of all Business Unit cases assisting in opening and inspecting cases.
    • Match prescriptions RX's to invoices in preparation for packaging and mailing
    • Prepare accurate invoices
    • Answer telephone, respond to inquiries and notify customers of delivery times when necessary.
    • Assist in packing cases for shipment, and posting and mailing when requested
    • Perform other job related duties as requested including disinfecting, billing and messenger assignments.
    Skills and Abilities Required:
    • Strong attention to detail
    • Strong organizational and follow-up skills
    • Self-directed, with the ability to analyze problems and make decisions
    • Ability to multi-task and prioritize
    • Creative thinking and problem solving skills
    • Excellent oral and written communication skills to present concerns/ideas with tact and diplomacy
    • Desire to provide aide to expedite other positions for a more efficient overall team
    • Strong data entry skills
    • Strong ability to listen and comprehend instructions, following tasks through to completion
    • Typing, 35 words per minute (as applicable)
    Minimum Education and Experience Required:
    • Required: High school diploma or GED equivalent.
    • PC Literacy: Microsoft Office Skills (Outlook, Word, Excel)
    Competencies:
    • Time Management
    • Goal Oriented Focus
    • Willingness to Learn
    • Decision Quality
    • Problem Solving
    • Clear Communication Skills
    Hazardous Materials or Equipment Used:
    • Telephone
    • Box Cutters
    • Knives
    Physical Requirements:
    • Regularly required to sit, stand, walk, and/or reach
    • Exhibit fine motor skills and/or perform repetitive motions
    • Good hand-eye coordination
    • Good manual dexterity
    • Ability to walk and stand for long periods of time
    • Repeated bending and kneeling
    • Vision capabilities: Depth perception, attention to detail and/or color
    • Normal office and limited lifting
    • Must be able to read, write, speak and understand English


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