- Provide in-house repair capabilities in a timely, professional, and cost-efficient manner.
- Increase customer satisfaction by handling all customer complaints promptly, effectively, positively, and with empathy for the customer's concerns.
- Growth of the business is facilitated by.
- Great customer service as judged by both external and internal customers.
- Great relationships between clients, sales, warehouse, and office staff
- Great systems, procedures and measures that ensure things are done right the first time without waste.
- Increase income stream from vendor warranty payments, shipping damage claims, and customer repairs.
- Handles all customer complaints promptly, effectively, positively, and with empathy for the customer's concerns.
- Prepared to serve the customer's needs for service or information on all products sold at the Furniture Mall or Ashley HomeStore.
- Ensures that the company is reimbursed or properly credited by the vendor for all parts and services by applying for and securing credits or reimbursements.
- Ensures clear channels of communication are maintained with all areas of sales, merchandise handling, office, delivery, and vendors to maximize customer satisfaction.
- Develop and maintain standard processes to increase customer satisfaction and improve effectiveness.
- Find innovative methods to improve customer satisfaction and implement with involvement of management.
- Track key performance measures and complete weekly reports.
- Follow and implement 5 S practices in your work area.
- Successfully complete other tasks as requested by management.
- Must be able to lift up to 100 pounds without the aid of another.
- Must be able to bend, stoop, push and pull in the performance of operational duties
- Must be able to sit or stand for up to eight hours at a time while performing work duties.
- Must be able to work in various fumes, odors, chemical agents, and solvents.
- Must be able to work in various temperatures and environmental conditions.
- Must have vision and hearing corrected to be able to legally operate a vehicle under various environmental and traffic conditions.
- Must be able to maintain balance and climb two to eight feet on a ladder in order to get parts
- Must be able to work at heights of up to 25 feet with harness, to operate lift and obtain merchandise from storage racks.
- Must be able to maintain amicable work relationships with fellow employees and perform all essential job functions in an environment that will sometimes include increased levels of work-related stress.
- Undertake and complete other work-related responsibilities as assigned by management.
- Undertake and support any policy, change, system, or work rules the company implements regarding the purpose of this position.
- Preferred 1-2 years of experience in warehousing or similar field -- preferred 3+ years of experience in maintenance or repair work.
- Positive attitude and work ethic
- Ability to problem-solve and think critically individually or with a team.
- Ability to work an average of 40 hours each week -- Saturdays, some evenings and some major holidays are required.
- Best work/life balance ratio of any comparable position
- Family-owned business with none of that corporate attitude
- Employee Discounts
- Medical, Dental and Vision insurance
- 401K with Company Match
- Complimentary Life Insurance
- Vacation Time
- Three paid Holidays: Thanksgiving, Christmas, and Easter
-
Client Services Specialist
6 days ago
Beauty Brands Topeka, United States Full time/Part timeDuties and Responsibilities · Create a GLAMOUR Experience for every customer. · Welcome all customers entering the store with the appropriate Beauty Brands greeting. · Promote the Take Ten program with every customer. · Ensure resolution of customer concerns to the satisfactio ...
-
HR Shared Services Specialist
1 week ago
Informa Global Support Shawnee, United States Full timeJob Description · The HR Shared Services Specialist plays a pivotal role in delivering comprehensive HR operational support and administrative services to our colleagues based in North America. They are tasked with ensuring an exceptional colleague experience by promptly addressi ...
-
Desktop Field Services Specialist
1 week ago
Volt Topeka, United StatesThis job was posted by : For more information, please see: You miss 100% of the jobs you don\'t apply for · Volt is immediately hiring for Desktop Field Services Specialist in San Diego, CA · Pay/Benefits · As a Desktop Field Services Specialist, you will: · Must be willing to ...
-
General Dynamics Topeka, United StatesResponsibilities for this Position · Location: USA KS Home Office (KSHOME) · Full Part/Time: Full time · Job Req: RQ170497 · Type of Requisition: · Pipeline · Clearance Level Must Currently Possess: · None · Clearance Level Must Be Able to Obtain: · None · Suitabilit ...
-
EFAST2 Customer Service Specialist II
1 week ago
General Dynamics Topeka, United StatesResponsibilities for this Position · Location: USA KS Home Office (KSHOME) · Full Part/Time: Full time · Job Req: RQ176111 · Type of Requisition: · Regular · Clearance Level Must Currently Possess: · None · Clearance Level Must Be Able to Obtain: · None · Suitability ...
-
Data Entry Customer Service Specialist
2 weeks ago
NDX Topeka, United StatesJoin National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growi ...
-
Specialist in Anesthesiology
2 weeks ago
Blue Horizon Solutions Topeka, United StatesFACHARZT ANÄSTHESIE (M/W/D) in Topeka · We are currently seeking a specialist in anesthesia (m/w/d) for a medical center of an acute hospital in northeastern Niedersachsen. · (JOB-ID: 78151) · * Position: Specialist (m/w/d) · * Specialty: Anesthesia · * Facility: Clinic for Anest ...
-
Chief physician
2 weeks ago
Nebula Technologies Shawnee, United StatesOn behalf of our client, a renowned acute care clinic in the Kaiserslautern area with approximately beds, we are seeking you as part of our personnel consulting services in the position of: · Chief Physician (m/f/d) Acute Psychiatry | Acute · The Offer / Your Benefits · An inter ...
-
Technology for Crystal Growth
2 weeks ago
BlueSky Innovations Westboro, United StatesAre you looking for your dream job? Orizon can help you with that. With individual consultation and personal support, we will find the job that best suits you. Orizon is one of the top fifteen personnel service providers in Germany. As one of the market leaders for the German med ...
-
Customer Service Specialist Lawrence
6 days ago
Adventhealthhomecareeastfl Lawrence, United StatesLocation: · Location: · ** Customer Service Specialist Lawrence at AdventHealth** · **Date Posted:** 3/3/2022 **Location:** · **Job Description** · Description · **Customer Service Specialist** **AdventHealth Medical Group** · **Location Address:** AdventHealth Primary Car ...
-
Training Specialist
2 weeks ago
Azura Credit Union Topeka, United StatesThe Training Specialist is responsible for the continued maintenance and presentation of the new employee on-boarding program. In efforts to ensure training effectiveness and continuity, the Training Specialist will also identify and evaluate staff training issues and provide on- ...
-
Clinical Social Worker
1 week ago
Experis Topeka, United StatesClinical Social Worker · Location: · Topeka, KS · Duration: · 12 month contract, potential for extension · Pay Rate: · 35-40/hr · Job Responsibilities: · Responsible for reviewing the level II evaluations and will work closely with the CARE II Nurse on determinations and speciali ...
-
CARE Clinician
1 week ago
Experis Topeka, United States ContractCARE Clinician · Location: Topeka, KS · Duration: 12 month contract, potential for extension · Pay Rate: 35-40/hr · Job Responsibilities: · Responsible for reviewing the level II evaluations and will work closely with the CARE II Nurse on determinations and specialized services r ...
-
Data Entry Specialist
1 week ago
Acro Service Corp Topeka, United StatesJob Details: · Job Title- Data Entry Specialist · Location- Topeka, KS 66614 · Duration- 6+ Months (Possibility of permanent opportunity) · Shift Schedule- Monday - Friday (8AM - 5PM) · Essential Functions of the Position: · Able to perform basic functions/responsibilities of Dat ...
-
Administrative Specialist
3 weeks ago
State of Kansas Shawnee, United StatesEmployment Benefits · : First day of employment coverage under the State Employee Health Plan (SEHP) for medical and prescription drug coverage and dental plan. · Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and ...
-
Laborer Supervisor
6 days ago
State of Kansas Shawnee, United StatesEmployment Benefits · : First day of employment coverage under the State Employee Health Plan (SEHP) for medical and prescription drug coverage and dental plan. · Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and ...
-
Fitness Consultant
3 days ago
Crunch Fitness - Fitness Ventures LLC Topeka, United States Full timeJOB SUMMARY: · We are looking to build the best Fitness team around Are you looking to get into the fitness industry? Are you interested in training? We are looking for individuals who are in the process or are interested in getting their Personal Training certification to join ...
-
Working Healthy Benefits Specialist
1 day ago
State of Kansas Shawnee, United StatesEmployment Benefits · Comprehensive medical, mental, dental, vision, and additional coverage · Sick & Vacation leave · Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave · Paid State Holidays (designated by the Governor annually) · Fitness ...
-
Legislative Staff Attorney
4 days ago
State of Kansas Shawnee, United StatesEmployment Benefits · : Comprehensive medical, mental, dental, vision, and additional coverage · Sick & Vacation leave · Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave · Paid State Holidays · Employee discounts with the · Retirement and d ...
-
Mail Material Specialist
1 week ago
State of Kansas Shawnee, United StatesEmployment Benefits · : First day of employment coverage under the State Employee Health Plan (SEHP) for medical and prescription drug coverage and dental plan. · Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and ...
Furniture Service Specialist - Topeka, United States - Furniture Mall of Kansas
Description
Job Description
Job DescriptionAt the Furniture Mall of Kansas, we believe in making a difference in people's lives. Our desire for everyone who becomes part of our work family is that they grow and are fulfilled by making a positive difference in others, both Guests and Members of our Work Family. Our priorities are Happy Family, Happy Guests, Happy Business in that order. Our Mission is to be the Best and Most Fun Furniture Experience on the Planet Does this resonate with you? If so, you may be the perfect fit for our next Furniture Service Specialist.
If you have gotten this far and are still interested, we want to speak with you to see if we are a good fit for each other. Please see below for details about the position.
Position: Furniture Service Specialist
Reports to: Service Manager
Purpose of position: To Deliver a Legendary Experience to our Customers and those that Serve them by handling all customer concerns in a way that results in complete customer satisfaction and repeat business.
Overall Objectives:
Key Accountabilities:
Additional job requirements:
Qualifications:
Benefits:
Full-time Benefits:
We are an equal opportunity employer and provide a drug free working environment. While Furniture Mall appreciates the interest of all candidates, only those meeting specific job requirements may be contacted.
Furniture Service Specialist professionals in Topeka
-
Eliot Kemper
Biology and Policy Research and Consulting