Telecommunications Service Specialist - Topeka, United States - AllSTEM Connections

Description

Full Time

6 Month Temp to Hire

100% On-Site

Topeka, KS

We are seeking a Telecommunications Service Specialist to play a crucial role in implementing new projects and ensuring seamless operational support for our clients across the state.

Responsibilities:

• Activate and deactivate data switch ports on CISCO switches as required.
• Change VLAN configurations as needed to optimize network performance.
• Analyze bandwidth usage at various sites using agency tools.
• Process telecommunication work requests from agencies using Agency Information Resource Management System and ServiceNow, ensuring accuracy and timely completion.
• Input and maintain accurate cable records in CICS and verify billing accuracy.
• Program and maintain knowledge of VoIP phone systems, including troubleshooting and implementing new services.
• Collaborate with Network Control Center, vendors, and technicians to troubleshoot voice network outages and issues.
• Test new features with telephone companies and provide training to Network Control Center staff on system changes.
• Coordinate, design, and implement new ACD, UCD, and IVR applications.
• Move, add, and change work orders in the data network.
• Program and maintain voice mailboxes and IVR applications.
• Provide technical consultation, training, and information to agencies on voice and data networking.
• Support state agencies in designing and implementing new technologies.
• Stay updated on data services including AVPN, dedicated circuits, switches, hubs, ATM, and other networking services, providing expertise on costs and services to agencies.

Requirements:

• Proficiency in Data, Voice, Video, and LAN technologies.
• Knowledge of Cisco UCM and desk phones.
• Experience with CISCO switches and telecommunication systems.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Ability to prioritize tasks and work efficiently in a dynamic environment.
• Previous experience in telecommunications or network support is preferred.
• Bachelor's degree in a related field or equivalent work experience.