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    Area Manager II - Memphis, United States - Amazon

    Amazon
    Amazon Memphis, United States

    6 days ago

    Amazon background
    Description

    Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

    Our Operations workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customers door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

    Key job responsibilities

    Support, mentor, and motivate your hourly workforce

    Manage safety, quality, productivity, and customer delivery promises

    Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

    Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

    Stand/walk for up to 12 hours during shifts

    Work in an environment where the noise level varies and can be loud

    Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

    Continuously climb and descend stairs (applies to sites with stairs)

    Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business current openings.

    We are open to hiring candidates to work out of one of the following locations:

    Memphis, TN, USA

    Basic Qualifications

    2+ years of employee and performance management experience

    Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience

    Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

    Preferred Qualifications

    1+ years of performance metrics, process improvement or lean techniques experience

    Experience managing a team of 20+ employees. Experience with process improvements (Lean process, Kaizen, and/or Six Sigma) * Excellent customer service, communication, and interpersonal skills * A Bachelors or Masters degree in Engineering, Operations, Supply Chain/Logistics, or a related field. * Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments.

    Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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