- LOCATION: Lake Mary, FL - Hybrid
- START DATE: Monday, July 8, 2024
- TRAINING: Monday - Friday, 10:00 A.M. - 6:30 P.M. EST for the first 8 weeks of employment. Time off during training is not accommodated.
- POST TRAINING HOURS: Shift offered is 10:00 A.M. - 6:30 P.M. EST time, Monday - Friday, year round.
- Initiate claims according to claims best practices, as assigned and provide exceptional customer service.
- Promote digital self service capabilities.
- Utilize multiple computer applications to accurately document claim information.
- Have a dedicated workspace free from distractions during work and training hours.
- Required to commit to the training and work schedule.
- Take ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brand.
- A demonstrated background in customer service, call center, insurance, retail, restaurant or a related field.
- Ability to work in a fast-paced complex environment while navigating multiple programs.
- Problem solving and critical thinking skills with strong attention to detail.
- Excellent communication skills with ability to empathize with customers and colleagues.
- Adaptability.
- High School Diploma or equivalent experience required.
- Spanish bilingual a plus.
- INTERNET: For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 10Mbps/100 Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.
- May have a need to work holidays based on business need.
- Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week classroom new hire training course and, upon completion, obtain a passing score on the final exam. You will have a maximum of two attempts to pass with a score of 80%. Continued employment with The Hartford is contingent upon you successfully passing the exam by the end of classroom new hire training.
- We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career. Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development
- Medical, Dental, Vision, Life and Disability Insurance. Effective day 1
- 25 days paid time off in your first full year of service and Paid Holidays
- Tuition reimbursement, Student Loan Paydown Program
- 401K
- Click on this link to learn more about our comprehensive benefits package and award-winning well-being program:
-
Customer Care Representative
1 week ago
The Hartford Lake Mary, United StatesCRS I Claims - CQ10ANWere determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help s ...
-
Customer Care Representative
2 weeks ago
The Hartford Lake Mary, United StatesCRS I Claims - CQ10AN · We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we ...
-
Customer Care Representative
1 week ago
MSC Industrial Supply Orlando, United States Full timeBRIEF POSITION SUMMARY: · The role of Customer Service Rep provides quality customer service to new and existing customers that meet or exceed customer expectations · DUTIES and RESPONSIBILITIES: · Respond to customer request for quotes and enter into computer system. · Review ...
-
Customer Care Representative
5 days ago
Beazer Homes Maitland, United StatesOverview: · This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship. · Company Overview: Beazer Homes is committed to employee wel ...
-
Family Care Call Center Representative
2 weeks ago
Foundation Partners Group Winter Park, United States Full timeOverview & Responsibilities: · Build a clear understanding of Tulip's product so you can easily articulate why Tulip is the best choice for families · Become familiar with the processes and regulations in our industry and ensure that you are executing your work efficiently and a ...
-
Associate Customer Care Representative
3 weeks ago
AMICA MUTUAL INSURANCE COMPANY Orlando, United StatesCustomer Care Representative · Orlando Regional Office · 11486 Corporate Boulevard, Orlando, FL 32817 · Your future is our business. · Our Orlando, FL branch is seeking an Associate Customer Care Representative. This position involves telephone contact to sell policies and servic ...
-
Customer Care Representative
3 weeks ago
Beazer Homes Maitland, United StatesOverview · This position is primarily responsible for meeting with homeowners to determine areas of concern and coordinate repair schedules. Once repairs are completed, verify accuracy of subcontractor workmanship. · Company Overview: Beazer Homes is committed to employee well ...
-
Customer Care Representative
4 weeks ago
MSC Industrial Direct Orlando, United StatesBuild a better career with MSC. · Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations ...
-
Customer Care Representative
1 month ago
MSC Industrial Supply Co. Orlando, United States Paid WorkBuilt to Make You Better. · Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career a ...
-
Customer Care Representative
1 month ago
MSC Industrial Supply Orlando, United States Full timeBuilt to Make You Better. · Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC. If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career a ...
-
Senior Development Manager
5 days ago
SAP Lake Mary, United States Regular Full timeWe help the world run better · At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces ...
-
Inbound Customer Care Representative
1 day ago
Hudson's Furniture Sanford, United StatesAre you passionate about providing exceptional customer service and making a difference in people's lives? Hudson's Furniture is a thriving second-generation, family-owned home furnishings retailer with 14 locations across Florida. We are on the lookout for enthusiastic and custo ...
-
Sr. Account Representative
1 week ago
The Cigna Group Lake Mary, United States OTHERJob Summary · The primary expectation of the Sr. Account representative is to manage and grow the revenue and gross margin of their assigned territory through account organic growth and new account acquisition. · About Cigna · Cigna is a global health service company dedicated to ...
-
Care Manager
5 days ago
Brookdale Senior Living Lake Mary, United StatesOverview Brookdale Senior Living Resident Care Manager- Registered Nurse (RN) Required A very unique opportunity to enhance healthcare delivery in multiple Brookdale assisted living and memory care communities in the area. Brookdale HealthPlusis a unique service offered to our se ...
-
Receptionist - Alliance Surgical Center
1 week ago
SCA Health Lake Mary, United StatesReceptionist - Alliance Surgical Center · JOB_DESCRIPTION.SHARE.HTML · CAROUSEL_PARAGRAPH · JOB_DESCRIPTION.SHARE.HTML · Lake Mary, Florida · Alliance Surgical Center · Admin Support Services · Regular · Full-time · 1 · USD $18.50/Hr. · USD $21.00/Hr. · 34217 · Job Description ...
-
Registered Nurse
1 week ago
Surgical Care Affiliates Lake Mary, FL, United StatesRN PreOp PACU, Pool - Alliance Surgical Center · Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty c ...
-
Electrical Services Project Manager
1 week ago
Abb Holdings Inc Lake Mary, United StatesElectrical Services Project Manager - Data Center · At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to emp ...
-
Sales Administration Analyst
23 hours ago
Cigna Lake Mary, United StatesPOSITION SUMMARY · The Sales Administration Analyst applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. The Sales Administration Analyst may also serve as primary contact and liaison between one or more majo ...
-
Strategic Account Representative
3 weeks ago
Cigna Lake Mary, United StatesJob Description · Job Summary · Are you an independent thinker with excellent problem-solving skills? Then this role is for you The key to success as a Strategic Account Representative requires the ability to interact with various internal and external business partners, analyze ...
-
Client Services Specialist
3 weeks ago
Genesis10 Lake Mary, United StatesGenesis10 is seeking a Client Services Specialist for a 6-month contract to hire position with a financial services client located in Lake Mary, FL. This is a hybrid opportunity with 3 days in the office and 2 days remote. · ResponsibilitiesWorks with external clients to resolve ...
Customer Care Representative - Lake Mary, United States - The Hartford
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
CRS I Claims - CQ10AN
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
As a Customer Care Representative on the Group Benefits team, your primary role is to provide excellent customer service by answering customer questions about disability and leave management claims. In this role, you'll help our customers rebuild their lives and get back to work as soon as reasonably possible after an unexpected event happens. The Hartford will provide you with 8 weeks of paid training, as well as ongoing coaching and development to ensure your success.
This role will have a Hybrid work arrangement, with the expectation of working in our Lake Mary, FL office Tuesday through Thursday
LOGISTICS:
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$40,685 - $61,027
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits