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    Customer Care Representative - Orlando, United States - MSC Industrial Supply

    MSC Industrial Supply
    MSC Industrial Supply Orlando, United States

    3 weeks ago

    Default job background
    Full time
    Description
    Built to Make You Better.
    Serving customer and community starts with the very best people doing their very best work. That is precisely what we have here at MSC.

    If you are inspired to learn, expand your circle, take risks, and succeed as a team, you can build a better career at MSC.

    Requisition


    ID :
    15880


    Associate Referral Bonus Amount :
    $500.00


    Employment Type :
    Full Time


    Grade :
    NonExempt N7


    Job Category :
    Customer Care


    Work Location :
    Orlando, FL


    State or Province :
    Florida (US-FL)


    Potential Work Location :
    United States : Florida : Orlando || United States : Iowa : Davenport


    BRIEF POSITION SUMMARY:
    The role of Customer Service Rep provides quality customer service to new and existing customers that meet or exceed customer expectations


    DUTIES and RESPONSIBILITIES:

    • Respond to customer request for quotes and enter into computer system.
    • Review contract requirements requests and consult with QC and Purchasing for special considerations
    • Obtain price and delivery information from vendors
    • Communicate with customers to resolve problems and issues
    • Review pick lists
    • Enter quotes
    • Enter Request for Quotes (RFQs)
    • Review customer confirming purchase orders
    • Enter orders and review for accuracy
    • Issue Return Merchandise Authorizations (RMAs)
    • Follow Quality standards as according to our Quality Manual
    • Participate in team meetings as required.
    • Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
    • Participation in special projects and performs additional duties as required.

    EDUCATION and EXPERIENCE:

    • Associate's degree (A.
    A.) or equivalent; or 2 years sales experience required.

    • Fastener industry preferred.

    INDICATES ESSENTIAL DUTIES
    To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.


    SKILLS:

    • PC literate with a good working knowledge of Windows, MS Word and MS Excel
    • Handles and assists with difficult situations; Responds promptly and appropriately to requests for service and assistance; Meets commitments.
    • Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
    • Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
    • Volunteers readily; Seeks increased responsibilities; Takes independent actions and calculated risks.
    • Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision making process; Makes timely decisions.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


    PHYSICAL REQUIREMENTS:


    The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • While performing the duties of this Job, the associate is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
    The associate is occasionally required to stand; walk and reach with hands and arms. The associate must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually quiet.

    Equal Opportunity Statement

    At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.

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