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Bethlehem

    Customer Service Representative, PRS - Bethlehem, United States - Chubb

    Chubb
    Chubb Bethlehem, United States

    2 weeks ago

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    Description
    Job Description

    The successful candidate will be responsible for:
    • Converting existing PLS policies into the Masterpiece system. This involves entering policy information from various systems such as PLS, PRS Flood, ODEN, OARS, Agent Portal, ABIZ, Masterpiece, SharePoint, shared drives and supporting process documents into the Masterpiece system.
    • Collaborating with members of both onshore and offshore team. As part of the conversion process, you will work to ensure accurate and timely completion of tasks.
    • Handling tasks with attention to detail. Each task assigned will be unique, requiring a high level of attention to detail and the ability to analyze and process information accurately.
    • Adapting to a changing environment. The role will be in a fast-paced environment and flexibility and focus is essential as processes and requirements will change.
    • Understanding and applying processing guidelines. The right person will need a good understanding of processing guidelines and be able to apply them effectively to ensure delivery of an high quality product to our insured and agent.
    • It is equally important to be confident in your ability to self-learn if needed as you will encounter new systems or processes during this project.
    Overall, this role offers an exciting opportunity to join an experienced team and play a crucial role in the successful conversion of the PLS policies to the Masterpiece system. If you thrive in a fast-paced environment, have a high attention to detail and enjoy collaborating with peers and our offshore team, this could be the perfect fit for you.

    Qualifications
    • Focused on role and work at hand.
    • High attention to detail and quality.
    • Able to follow directions and learn from mistakes.
    • Documented quality results which either meet or exceed our 95% goal.
    • Ability to learn and practice multiple detailed processes, able to multi-task.
    • Able to seek out and understand written processes.
    • Able to meet production goals (90%) within a specific timeframe (to be determined based on knowledge level).
    • Able to communicate with team members and manager.
    • Comfortable working both in a team and on your own.
    • Above average business acumen and professionalism.
    • Consistent attendance
    • Strong work ethic
    • Basic Personal Lines Insurance knowledge
    About Us

    Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

    At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
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