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    Enterprise Customer Success Manager - Orem, United States - National Processing

    National Processing
    National Processing Orem, United States

    3 weeks ago

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    Description

    Job Type: Full-time Onsite

    Hours: Monday - Friday 8:30 AM - 5:00 PM

    Apply (by clicking the relevant button) after checking through all the related job information below.

    What Differentiates Us From Other Companies

    • This position is open due to company growth
    • Meaningful work-life balance - We do not work after hours, get home for uninterrupted time with family and friends
    • We use the #1 CRM - Salesforce
    • Casual dress code
    • Stocked pantry and fridge
    • 1 hour lunch
    • Get off work at 4:00 PM every Friday

    About us

    National Processing is a growing fintech company, providing one of the nation's highest-rated payment processing services. We pride ourselves in meticulous customer service, giving back to the community, and our continued growth and success over the last 16 years.

    National Processing in the News

    Benefits

    • We offer a $1000 family ($500 individual) reimbursement for health insurance so you can pick a medical insurance plan designed to fit you and your family's needs
    • We provide a dental, vision, and life insurance plan for all of our employees
    • $1,200 Health & Wellness Bonus - Flexible stipend to support a healthy lifestyle (or pay for your phone/utility bills)
    • 401k program with company match to help you invest in your future
    • Paid parental leave to support you and your family
    • 29 paid days off: 14 PTO + 4 Sick Days + 11 Bank Holidays
    • 15 WFH days per year

    Responsibilities

    • Become knowledgeable of National Processing's solutions and service offerings, including SaaS business solutions, implementation methods, and advanced service offerings
    • Manage enterprise customer relationships and become the trusted advisor for the customer to work with
    • Monitor customer risk factors and resolve issues to ensure long-term partnership
    • Expand current customer accounts through product adoption and increasing our share of the customer's revenue stream
    • Work to ensure customer satisfaction with the National Processing product by anticipating their needs and understanding the overall vision of their company
    • Act as liaison between onboarding, support, technical teams, and the customer
    • Solve complex client problems leveraging National Processing solutions
    • Maintain your own book of high-complexity, high-value client engagements
    • Drive procedural standardization, accelerate delivery, and identify revenue growth opportunities through service delivery innovation

    Qualifications

    • Enterprise CRM experience
    • Customer Service experience
    • Strong organizational, managerial, and personal skills to successfully communicate and negotiate with internal and external customers
    • Advanced prioritization and triage skills
    • Great verbal and written skills
    • Excellent communication, presentation, and negotiation skills
    • Self-driven, motivated, and results-oriented
    • You have a proven ability to scope, plan, and manage cross-functional projects
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