- Manages a staff of 30+ full time and part time cashiers. Responsible for performance reviews, training new hires, write-ups, and disciplinary actions in compliance with the current union agreement.
- Assist in the control of the shift change fund, making sure all banks are correct and provided to cashiers.
- Must be able to perform any of the job duties they supervise.
- Provide leadership to the staff, oversee procedures and trouble shoot and problems that may arise due to procedural or equipment failure.
- Check all outgoing mail for employees.
- Check all entrances and exits making sure gates and ticket dispensers are locked up and working properly.
- Clear ticket and paper jams at entrances and exit lanes.
- Perform daily scheduled and unscheduled cashier audits.
- Keep up on all procedural changes, memos, and answer operational questions for all employees under their supervision.
- Assist in the completion of daily shift logs, End of Shift Report, Shuttle out of Service log and other special reports as required for oncoming MOD.
- Monitor shuttle routes and the flow of traffic.
- Employee discipline.
- Look for damage or other work-related problems in or around the facility and take appropriate action.
- Pull tickets and tapes from the credit card only lanes (midnight managers only).
- Pull reports and tapes from the 24-hour cashier booths and transport cashiers to the safe to drop money.
- LPI is downloaded and printed every morning.
- Oversee assigned parking locations at Terminal 1&2, Lot's A, B, C, D, and E parking operations.
- Assist in the supervision of cashiers, ambassadors, shuttle drivers, maintenance personnel safety patrol inventory and monitors.
- Ensure employees are in compliance with the company uniform policy and grooming guidelines.
- Assist customers with questions, concerns, complaints, comments, and directions.
- Make necessary notifications of any revenue control issues or malfunctions to MOD, Operations Manager or F.O.M.
- Complete incident reports needed to document damage, theft, or personal injury claims. This includes accident reports and workers compensation claims as well.
- Knowledge and ability to perform union duties such as cashiering, maintenance, monitoring, scheduling, shoveling and inventory in emergency situations in compliance with the union contract.
- Other duties as assigned.
- Minimum of one year management experience is preferred.
- Organizational skills to include:
- Proficiency on Microsoft Office Word, Excel, and Teams
- Proven Leadership capability
- Exemplary written and verbal communication skills
- Teambuilding expertise
- Employee engagement abilities
- Proven ability to understand and apply policies and procedures.
- Proven experience in the ability to deal appropriately with employee disciplinary processes.
- Client expectations for performance metrics and benchmarks must be met.
- Communicate with staff and management routinely.
- Implement and monitor operational practices.
- Cover shifts as needed, if required.
- Produce monthly performance reports.
- Audit or balance cashier widows for variances.
- Implement corporate, client, and/or operational service performance; and strategically address urgent matters.
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Assistant Site Manager - Saint Louis, United States - Hudson and Associates, LLC
Description
Job Description
Job DescriptionReports directly to the Assistant General Manager / Site Manager and works collaboratively and in concert with Senior Management and the site Managers on Duty (MOD) at St. Louis - Lambert International Airport. Provides consistency in a 24-hour operational environment and assists as needed supporting all employees. Provides field support in the execution of Super Park plans and policies to achieve maximum operating results and a safe, efficient daily operation. Must possess leadership skills and ability to manage a staff of 30+ cashiers as direct reports. Will be tasked with training new cashier hires, resolving any personnel issues, and providing operations support.
Essential Duties/Responsibilities:
Experience and/or Education:
Performance Standards/Goals:
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