- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
-
Lobby Ambassador
3 weeks ago
Action Property Management San Francisco, United States Part timeAction Property Management, the leader in community management, is seeking a **Part-Time Lobby Ambassador **to join our team at our luxury association, **One Steuart Lane, **located in **San Francisco.** · **Compensation**:$25 per hour + Health Benefits + 401k · **Schedule**:Vari ...
-
Lobby Ambassador Monday
3 weeks ago
Fidus San Francisco, United StatesJob opportunity available for Lobby Ambassador · Hours: MONDAY-FRIDAY (1:30pm-5:30pm) · RESPONSIBILITIES: · - Make sure building entrance doors stay open during business hour · - Hourly rounds checking building · - Assist and maintain safety and security of building and individua ...
-
Lobby Ambassador
6 days ago
Action Property Management San Francisco, United States Full timeJob Description · Action Property Management, the leader in community management, is seeking aFull-Time Lobby Ambassador (Swing/Weekends)to join our team at our luxury association, The Pacific, located in San Francisco. · Compensation: $27 per hour + Comprehensive Benefits Packa ...
-
Lobby Ambassador
1 week ago
Action Property Management San Francisco, United States Part timeJob Description · Action Property Management, the leader in community management, is seeking aPart-Time Lobby Ambassadorto join our team at our luxury association, One Steuart Lane, located in San Francisco. · Compensation: $25 per hour + Health Benefits + 401k · Schedule: Vari ...
-
Lobby Ambassador
3 weeks ago
Hotel Caza San Francisco San Francisco, United States Full timeCompensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco a ...
-
Lobby Ambassador
1 week ago
Security Industry Specialists Redwood City, United States Full timeAbout this position: · Job Title: Lobby Ambassador · Department: Operations · Location (City/State): Redwood City, CA · Employment Type: FT · Schedule: Mon-Fri · About us: · Security Industry Specialists (SIS) provides security solutions to some of the most recognized comp ...
-
Lobby Ambassador/Bellperson
3 weeks ago
The Westin Palo Alto Palo Alto, United StatesJob Description · Job DescriptionThe Lobby Ambassador/Bell person is the first point of contact with hotel guests. This position is responsible for greeting and providing a positive impression upon guest arrival/departure. The Lobby Ambassador/ Bell person will escort guests to t ...
-
Event Ambassador
1 week ago
LAZ Parking San Francisco, United States**The Details*** · **Location**: San Francisco, CA · **Position**:Event Ambassador · **Pay rate**: $19-$29.58 · **Hours available**:Part-time/ Start and end time will depends on the events for that day. · **Additional details**:This position is part of the 665 Union in San Franci ...
-
Episcopal Community Services San Francisco, United States Full time***: · The front door to each Access Point will be staffed by an Access Point Ambassador (APA). The APA maintains a dignified and respectful experience for participants, staff and visitors at the Access Point site, focused on a safe, welcoming and accessible environment. The APA ...
-
Front Desk and Lobby Operations Lead
1 week ago
The Millennium Group Palo Alto, United StatesThe Physical Security Lobby Lead is responsible for the Palo Alto and Austin lobby operations. The coordinator works congruently with SAS Management to support Global Safety & Security Operations. The Lobby Lead ensures that the employees, contractors, and visitors safety and sec ...
-
United Summer Associates Program
3 weeks ago
ABM Industries San Francisco, United States**Overview** · **Pay Range: $20.72 per hour** · **The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicants experience, skills, abilities, geographic location, and alignment with market data.** · **Benefit Infor ...
-
Episcopal Community Services Of San Francisco San Francisco, United States Full timeJob Details · Job Location · 123 10th Street - San Francisco, CA · Position Type · Full Time · Salary Range · $ $27.44 Hourly · Job Category · Nonprofit - Social Services · Description · POSITION SUMMARY: · The front door to each Access Point will be staffed by an Access P ...
-
United Summer Associates Program
3 weeks ago
ABM Industries San Francisco, United States Full timeJob Description · Pay Range: $20.72 per hour · The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on the applicant's experience, skills, abilities, geographic location, and alignment with market data. · Benefit Information: ...
-
Lobby Concierge Agent, AP Global Security
1 week ago
Gap Inc. San Francisco, United StatesAbout the Role · Step into a role that defines the essence of premier hospitality and memorable encounters, embodying the pinnacle of service excellence. As a Lobby Concierge Agent at Gap Inc. Headquarters in San Francisco, you represent our unwavering dedication to offering a s ...
-
guest experience ambassador
1 week ago
Compass Group USA San Francisco, United StatesGUEST EXPERIENCE AMBASSADORClick Here to Apply OnlineJob Description Flik Hospitality Group Salary:$24 - $28 / HourOther Forms of Compensation: What makes FLIK clickWhat makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalt ...
-
Meeting Service Coordinator
4 days ago
Velocity Ventures Emerald Lake Hills, CA, United States Freelance**What you can expect from us**: · - Short decision-making processes and respectful interaction in a family-run company · - Performance-based compensation and various additional benefits such as our corporate benefits and job bike · - A solid training in an exciting and varied jo ...
-
Sales Associate
2 weeks ago
Orangetheory Fitness Pacifica, United StatesOrangetheory Fitness is a trendsetting franchise fitness organization with 200 locations open in the US and Canada and over 400 new fitness studios under development nationally and internationally. · At Orangetheory Fitness, we often refer to the Sales Associate role as Program ...
-
Sales Associate
3 weeks ago
Orangetheory Fitness - Northern California - #0195 Pacifica, United StatesOrangetheory Fitness is a trendsetting franchise fitness organization with 200 locations open in the US and Canada and over 400 new fitness studios under development nationally and internationally. · At Orangetheory Fitness, we often refer to the Sales Associate role as Program S ...
-
Sales Associate
3 weeks ago
Orangetheory Fitness - Northern California - #0195 Pacifica, United StatesOrangetheory Fitness is a trendsetting franchise fitness organization with 200 locations open in the US and Canada and over 400 new fitness studios under development nationally and internationally. · At Orangetheory Fitness, we often refer to the Sales Associate role as Program ...
-
Front Desk and Lobby Operations Lead
2 weeks ago
The Millennium Group Palo Alto, United StatesJob Description · Job Description · The Physical Security Lobby Lead is responsible for the Palo Alto and Austin lobby operations. The coordinator works congruently with SAS Management to support Global Safety & Security Operations. The Lobby Lead ensures that the employees, cont ...
Lobby Ambassador - San Francisco, United States - Hotel Caza San Francisco
Description
Compensation Type:
Hourly
Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location:Hotel Caza (formerly Holiday Inn Fisherman's Wharf) recently completed an expansive renovation this family-friendly boutique-style hotel embodies the spirit of California and provides plenty of fun, warmth and authentic experiences. Centrally located in historic Fishermans Wharf, Hotel Caza is just steps away from the waterfront, Pier 39 and Lombard Street. The property provides easy access to Embarcadero and North Beachs acclaimed dining and entertainment.
Overview:The Lobby Ambassador is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:Salary Range: $ /hour