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Field Service Engineer - Dallas, United States - Agilent
Description
Job Description
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life.
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key.
The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success.
Your Role:
You will be responsible for supporting our customers with on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repairs.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
Train other field engineers and customers in the solutions.
The ideal candidate will be based in the in Dallas, Texas.
The position has a multistate territory of Texas, New Mexico, Oklahoma, Louisiana.
Job Requirement:
Qualifications
Minimum requirements include high school diploma, military training, associate degree OR some college with major coursework in electronics or previous work experience in a related field will be considered.
A bachelor's or master's degree within the science field - e.g., chemistry, analytical chemistry biochemistry, biotechnology is a plus.Service experience with Spectroscopy preferred.
2+ years of experience in a similar position or experience as an end user.
Previous instrumentation maintenance, wire diagram, electromechanical, preventative maintenance, or previous pathology equipment or laboratory repair instrument repair experience a plus.
Experience with troubleshooting and problem solving.Experience with the Agilent solutions is desired but not essential.
Verbal and written communication is clear, respectful, and timely.
You enjoy travelling and visiting customers.
You have a valid driver's license.
Travel: 30% 4-5 days per week in the field visiting customers. There will be an average of 5 overnights per month overnight.
#LI-TH1
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
. For more information about equal employment opportunity protections, please see all of our notices for EEO below.Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email or contactFor more information about equal employment opportunity protections, please visit
Option to Work Remote
Yes
Travel Required
35% of the Time
Shift
Day
Duration
No End Date
Job Function
Services & Support
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