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    Technical Service Technician - St Paul, United States - Ecolab

    Ecolab
    Ecolab St Paul, United States

    3 weeks ago

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    Description
    Ecolab is seeking a Technical Service Technician.

    This is an in-person (hybrid) position responsible for the provision of telephone (virtual) technical service to the Ecolab sales and service organization and customers.

    This position includes technical support concerning varied aspects of Ecolab business, including, but not limited to, Institutional Warewashing, Laundry, and Housekeeping with training provided as needed.

    What's In It For YouThe opportunity to take on some of the world's most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments Work with the world's most recognized and iconic brands The ability to make an impact with a company that is passionate about your career development On the job training where you will learn from subject matter experts with proven successAccess to best-in-class resources, tools, and technology The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best What You Will DoContribute to the effectiveness and productivity of the sales and service organization through the accurate and efficient delivery of technical information needed to serve our end use customersRoutine call coverage on mid-level call complexity with areas of competenceDeliver accurate, courteous telephone service within performance standards including specialty consultationContribute to new systems development, and resolution of product and equipment quality problemsPrompt preparation of special reports, and transfer of follow-up information email or phoneAccurate and timely completion of internal ESRs, case entry and quality tracking reportsCompletion of special project assignmentsExcellent customer service skills and proficiency, prior customer facing experience

    Minimum Qualifications:

    Associate degree, or equivalent experienceBasic math skills with the ability to effectively calculate consumption, flow rate, concentration, use cost and dilution rates.

    Able to troubleshoot day to day operational, preventative maintenance, and training issues in a customer location remotelyPolite and professional demeanor, 2 years prior experience with customer interactionsPreferred Qualifications:

    Bachelor's degreeFamiliarity with ticketing systems and video communication platformsVerbal and written language skills sufficient to maintain conversation on technical subjects and courteously perform the phone serviceIntermediate to advanced P.C.

    skills in Microsoft Office Suite applicationsMust be capable of solving product and equipment system application problems over the phone, frequently with limited background informationMust be comfortable asking sufficiently probing questions of the caller to obtain additional information to provide effective consultationGood technical written communication skillsBenefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.

    Click here to see our benefits.

    If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at Covid-19 Vaccine NoticeDue to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

    Americans with Disabilities Act (ADA) Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws.

    If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.

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