- Define and document customer business functions and processes.
- Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems.
- Track and document changes to business and functional specifications.
- Identify opportunities for improving business processes.
- Research and prepare statistical reports for management decision-making.
- Lead functional testing and support user acceptance testing.
- Provide technical assistance in training and ensure customer goals are met.
- Assist in the development of standard documentation, layouts, and terminology.
- Excellent communication skills, both oral and written.
- Experience in researching, assessing, and documenting customer landscape.
- Ability to work effectively in an agile project environment.
- Capacity to work independently and as part of a team.
- 5+ years of requirements facilitation and documentation.
- 5+ years of proficiency in Microsoft Word, Excel, and Visio.
- 3+ years of experience in agile software development.
- 3+ years of business or technical consulting experience.
- ServiceNow Platform experience is a plus.
- ITIL Foundation certification (v3 or v4) desired.
- Government background preferred.
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OA/TBO - Business/Process Analysts - Harrisburg, United States - Ohm Systems
Description
Come work with us - Business Analyst/Process Analyst
About the Company: Join our dynamic team as a Business Analyst/Process Analyst. We are dedicated to innovation and excellence in our field, and we are looking for talented individuals to help us achieve our goals.
Job Description
Job Description:
As a Business Analyst/Process Analyst, your role will involve collaborating closely with product owners, the platform architect, and as a vital member of scrum teams. Your main tasks include eliciting, documenting, and analyzing business processes and requirements, supporting developers, and testing new functionality.
Key Responsibilities:
Essential Qualifications:
Experience Required:
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