- Create and maintain a process guide mapping out the existing systems in the Multifamily Division and how they are being used.
- Identify system inadequacies and provide solutions needed to enhance workflow.
- Oversee the implementation of new technology and systems.
- Work closely with the Information Technology Division to design, develop, test, and implement solutions that will be submitted and tracked through IT work requests.
- Identify system changes and gather business requirements needed to accommodate changes in regulation, policies, or to improve overall efficiency and effectiveness.
- Serve as system administrator for various Multifamily related software applications or third party software interfaces or portals as assigned.
- Provide intermediary support to staff for technical issues pertaining to Multifamily systems.
- Provide training and documentation for system enhancements and changes to policies and procedures for staff.
- Provide support to customers using outward-facing applications.
- Determine reporting needs and design queries, reports, and/or dashboards to fulfill those needs.
- Monitor the BA Team queue for tickets related to the Multifamily Division.
- Maintain and report on a list of priorities for the Multifamily Division.
- Bachelors degree in Information Systems, Finance, Business Administration or related field or a combination of education and directly related work experience.
- Must be able to analyze and define business processes and system and business rules to meet work unit requirements in a dynamic and rapidly changing environment.
- Rational database query and report tool experience to create, analyze and report results.
- Ability to work independently with minimal supervision
- Strong analytical and problem-solving skills.
- Must be able to lead and manage projects and champion buy in for processes and systems
- Strong ability to define priorities and handle multiple tasks and projects.
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Business Analyst - Harrisburg, United States - Pennsylvania Housing Finance Agency
Description
Come join our team We are always eager to meet, connect and build success with new talent in our industry.
We are currently offering a Hybrid work environment (based on business needs) and a pension.
This position requires proof of full vaccination of COVID-19 prior to the first day of employment, absent need for medical and religious accommodation or other exception allowed by state or local law. You must meet the PA residency requirement. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. We look forward to meeting you and building success together.
The Multifamily Business Analyst shall be responsible for research and analysis, implementation, and administration involved with improving and maintaining processes and systems.
Responsibilities
Qualifications
Education:
Experience:
Knowledge/ Skills:
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