- 3-5 years experience in risk mitigation within the payments industry with the ability to identify the behaviors and signs of risky financial transactions or accounts.
- Excellent research and investigative skills.
- Proficient use of technology with exceptional internet research skills.
- Ability to make independent and sound decisions and think on your feet in a dynamic environment.
- Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
- Makes outbound calls to customers to validate payments transactions.
- Writes complete, succinct and accurate case notes.
- Reviews other risk agent's work to either approve or provide feedback.
- Provides empathetic, accurate, and efficient resolutions to the most complex and escalated customers.
- Handles questions or escalations on suspected fraud from other business units
- Perceptive with ability to make independent and reasonable decisions in a dynamic work environment.
- Ability to manage multiple priorities in fast paced and high volume setting.
- Working knowledge of Microsoft Office suites (Word, Excel, PowerPoint).
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Credit Analyst - Plano, United States - Motion Recruitment
Description
This is a W2 with benefits and paid holidays
Hiring location open in Plano, TX only. Hybrid - Requires 2 to 3 days in-office - Tuesday and Thursday are ideal.
Position Summary:
The Credit Analyst reviews Merchant Processing Payments, Payroll, BillPay, and Capital loan applications for fraud, compliance and credit risk concerns.
Makes outbound calls to merchants to validate information and makes decisions on application outcomes based on sound judgement.
Assist with customer inquiries via case reviews, email, and phone calls.
Applies defined procedures to independently review and evaluate new and existing accounts while maintaining quality assessments.
Writes complete, streamlined, and accurate case notes.
Applies strong communication and analytical skills in reviewing cases and supporting the customers.
Learn operation processes, apply changes timely, and teach other members of the team when needed.
Plan and organize workload to ensure consistent achievement of goals and targets.
Skills: