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    Unified Communications Engineer - San Jose, United States - AMISEQ

    AMISEQ
    AMISEQ San Jose, United States

    Found in: Appcast US C2 - 2 days ago

    Amiseq background
    Technology / Internet
    Description

    Job Title: Unified Communications Engineer (Zoom)

    Duration: Contract

    Location: San Jose, CA (Hybrid)

    Job Description:

    We are looking for someone who has strong experience in installing and maintaining AV conference Zoom rooms. We plan to upgrade hundreds of Zoom Rooms globally. This person will work with various external vendors and local installers in AMER, EMEA and APAC regions to help us deliver an amazing UC employee experience.

    Client's video and teleconferencing are powered by Zoom and integrated into an ecosystem of SaaS services and tooling. This person is expected to understand how Zoom interacts with the other technologies in conference rooms as well as how to troubleshoot systemic issues affecting Client. This includes understanding networking, MDM management, AV technologies, OAuth/Okta integrations and developing and implementing role-based access and permissions at scale.

    Job Duties and Responsibilities:


    • Responsible for Zoom Room A/V hardware upgrade projects.


    • Ensure to complete Zoom Room upgrade projects within timeline.


    • Provide weekly upgrade projects progress report to the hiring Manager.


    • Create purchase orders. Help to track capex and opex spend.


    • Work with external AV designers and installers in AMER, EMEA and APAC regions.


    • Coordinate with internal local resources to ensure successful installations.


    • Perform thorough conference room testing before closing projects.


    • Create how-to documentation on new Zoom Room hardware and features. Regularly update how-to documentation with newly added features.


    • Revamp Zoom Room management and Zoom Phone System management in Zoom admin portal.

    Minimum REQUIRED Knowledge, Skills, and Abilities:


    • 3-5 years of experience as a Unified Communication/AV engineer


    • 2-3 years of Zoom admin experience in designing, configuring, and managing Zoom Rooms and Zoom Phone System. Strong knowledge on Zoom admin access control, Zoom Marketplace, and experience in integrating 3rd party apps with Zoom.


    • Good understanding of networking technologies (WiFi, DNS, DHCP, VLANs, VPN)


    • Strong project management and time management skills.


    • Effective verbal and written communication skills.


    • Ability to manage multiple concurrent deadlines.


    • Familiar with ServiceNow ticketing and Agile Development.


    • Efficient with company supported tools like MS Outlook, Slack, Zoom, Jira and ServiceNow.


    • Sense of humor, technical curiosity, strong sense of ownership, and passionate about delivering an amazing employee technology experience.


    • Ability to work with people who are in different time zones.

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