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    Quality Improvement Coordinator - Chicago, United States - City of Lincoln

    City of Lincoln
    City of Lincoln Chicago, United States

    2 weeks ago

    Default job background
    Description
    • Location 3605 W. Fillmore, ,Chicago, IL, 60624,United States
    • Employee Type Exempt
    Contact information
    • Email
    Description

    Position Title: Quality Improvement Coordinator

    Department: Management and General

    Reports to: Vice President of Quality Improvement, Impact & Analysis

    Position Objective and Summary:

    The Quality Improvement (QI) Coordinator provides data support to the Quality Improvement (QI) team in order to drive improvement with quality priorities and metrics.

    Essential Functions and Responsibilities:

    • Provides support to QI team members, program leaders, and providers with performance improvement activities.
    • Coordinates utilization review process; including random selection of files; and scheduling.
    • Provides feedback to agency programs regarding compliance with utilization reviews.
    • Assists in completing reports for external funders.
    • Assist with data collection and data analyses.
    • Assists in the development, communication, and evaluation of action plans.

    Program Monitoring, Evaluation & Outcomes

    • Assists with the development of plans for measuring and tracking outcome data.
    • Recommends improvements in evaluation questions, outcome measurement, analysis, presentation, and utilization.
    • Attend Performance and Quality Improvement (PQI) quarterly team meetings with identified programs.
    • Adapt individual program PQI processes to be inclusive of required outcomes, best practice standards, agency initiatives, and program goals on an ongoing basis.
    • Coordinates Utilization Review processes: completes on-site reviews and provides feedback to workers regularly.
    • Analyzes, summarizes and reports on the results of the Utilization Review and prepare quarterly reports to address trends in findings
    • Assist with creating action plans with program teams to address deficiencies found in the Utilization Review Quarterly report and monitor results over time to ensure improvements are made.
    • Maintains knowledge of other QI functions in the agency and collaborates on team projects.
    • Conducts training and provides program education, as identified.

    Other Duties as Assigned

    • Perform any other duties needed to help drive UCANs Vision, fulfill its Mission, and abide by its Values.

    Page 1 of 2

    Professionalism and Work Conduct

    • Behaves with integrity, demonstrates high ethical standards, and displays a positive image of UCAN.
    • Acts in a professional manner at all times and maintains appropriate boundaries with customers.
    • Demonstrates accountability for results and keeps commitments to others.
    • Reports to work, meetings, training, and job-related activities prepared and as scheduled.
    • Demonstrates openness and respect for cultural and socioeconomic characteristics of youth, families, and coworkers.
    • Understands and supports UCANs standard of cultural proficiency and strives to meet it.

    Education /Job Experience/Certification:

    • BA/BS in human service field preferred,
    • Minimum 2 years work experience in social service field required.

    Special Knowledge and Qualifications:

    • Proficient with Microsoft Office applications, particularly in Excel.
    • Able to create reports, graphs and other visual presentation materials, and effectively maintain statistical data.
    • Strong verbal and written communication skills.
    • Excellent decision-making and analytical skills, with the ability to resolve problems and correct errors.
    • Excellent interpersonal skills, with the ability to exercise discretion and judgment in dealing with colleagues and customers.
    • Strong multi-tasking and organizational skills, with the ability manage numerous projects simultaneously under deadline pressure.
    • Working knowledge of COA, Medicaid or DCFS standards (depending on role) preferred.
    • Automobile and valid Illinois drivers license required.
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