Help Desk Tech - Dumfries, United States - TSI

TSI
TSI
Verified Company
Dumfries, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

We are seeking a Help Desk person to join our team You will handle a variety of projects to support and improve the organization's network systems.

This is an on premise job.

Our customers require US Citizenship for all employees of TSI and we will abide by this request.


Responsibilities:


  • Responds to Help Desk Tickets
  • On-Call rotation
  • Manage all aspects of the networking platform
  • Troubleshoot network & workstation issues
  • Monitor active network and server infrastructure
  • Perform routine preventative maintenance on equipment
  • Document all technical procedures and user guides
  • Performs onsite technical assistance
  • Creates network diagrams and collects information about new clients
  • Works on projects from beginning to completion to satisfy client needs
  • Ensures backups are performing correctly

Required Non-Technical Competencies:

  • Ability to take projects from start to finish
  • Ability to Project Manage & Document all projects/tasks
  • Ability to work nights and weekends, as necessary, to complete tasks
  • Ability to provide guidance in nontechnical terms to our clients
  • Ability to communicate efficiently on all projects and processes
  • Be willing to continue acquiring certification

Required Technical Competencies:

  • Windows 2012,2016,201
  • Expertise in the Windows Desktop Environments 10,1
  • Firewall SonicWALL
  • Meraki Wireless Access
  • Knowledge in Cloud (Public/Private) Environments
  • Windows Hyper V
  • VMWare
  • Microsoft Office 365

Required All-Around Competencies:

  • Above average Customer Service Skills
  • Above average Communications Skills verbal and written
  • Above average Documentation Skills
  • 3+ Years Help Desk experience
  • 3+ Years Systems & Network Administrator or Engineer
  • Good driving record
  • Strong sense of duty
  • Detail oriented
  • Expert followup skills

Desired All-Around Competencies:

  • Medical IT Background
  • MCSE (Any)
  • Soncwall Firewall
  • Microsoft SQL Experience

Pay:
$45, $55,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Experience level:

  • 3 years

Schedule:

  • 8 hour shift
  • On call

Application Question(s):

  • Required : Please tell us your salary range. Please be aware that negotiable or something similar will disqualify you from our search. Failure to answer is disqualify you.

Experience:

Help Desk: 3 years (required)


Work Location:
In person
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