- Provide superior customer service in support of moderate to high volume incoming calls from external TSI customers and TSI Field Sales representatives
- Utilize multiple systems and resources to provide information on pricing, order status, terms & conditions, service process, and product specifications
- Respond to inbound customer inquiries by generating sales leads and creating quotes as needed
- Create and maintain customer master data
- Document customer calls and provide follow up to ensure resolution, if necessary
- Support assigned Regional Sales Managers and Direct Sales Specialists as central point of contact in regards to – quote generation, incomplete order resolution, product lead estimations and general troubleshooting
- Review and correct customer orders prior to entering into SAP
- Follow internal policies and best practices to provide accurate, valid and complete information utilizing the appropriate methods, tools and resources
- Drive individual/team performance goals and objectives
- Evaluate and identify opportunities to drive process improvements that positively impact the customer's experience and create efficiencies in the organization as a whole
- Other duties as assigned
- 2-year degree (technical or Associates) required.
- Minimum of 1-year Customer Support, Inside Sales, or equivalent experience
- Bachelor's degree is desired.
- SAP experience
- Active listener with strong customer service orientation
- Excellent verbal and written communication skills
- Ability to multi-task, prioritize, and manage time effectively
- High level of integrity and commitment to customer satisfaction
- Motivated and energized by working in a team environment
- Inquisitive problem solver with strong technical aptitude
- Knowledge of CRM systems and best practices
- General understanding of manufacturing and service delivery systems/processes
- Exposure to/involvement in business to business sales
- Highly proficient with Microsoft Office tools
-
Field Support Representative
2 weeks ago
LanceSoft Bloomington, United StatesTitle: Field Support Representative · Location: Bloomington, MN 55431 · Timing: 8 am - 5 pm (M - F) · Duration: 2+ Months (Temp - Engage) · Responsibilities: · • Fully vaccinated means if this is a requirement. Vaccination card. · • Seeking someone who covers multi sites f ...
-
Support Representative
3 weeks ago
Randstad USA St Paul, United States TEMPORARY, Full timeRandstad is hiring several Support Representatives for a large financial institution in the Shoreview, MN area If you have at least 4 years of customer contact experience while working in the financial services and or banking field, please consider applying today Pay: $27.82/hr ( ...
-
Technical Support Representative
2 weeks ago
Alarm Bloomington, United StatesJob Description · Job DescriptionDo you have a passion for providing exceptional customer service and solving complex problems? Do you enjoy troubleshooting technology? If you answered yes, we are looking for you to join our contact center. In this role, you will provide phone-b ...
-
Field Sales Representative
4 days ago
Velocity Ventures Shoreview, MN, United States Freelance**Ranger has been one of the leading European companies for personal customer consulting in direct sales for 30 years. Our product partners trust us with parts of their sales. Ranger stands for a high level of quality and sets high standards as a dynamic and innovative company. · ...
-
Office Support Representative
3 weeks ago
City of Plymouth Minnesota Plymouth, United StatesProvide front desk customer service support for city hall and office support services for the Administrative Services Department, City Clerk Division. Essential Functions Provide exceptional service to internal and external customers. Interact wi Support, Clerk, Representative, C ...
-
Office Support Representative
3 weeks ago
League of Minnesota Cities Plymouth, United StatesProvide front desk customer service support for city hall and office support services for the City Clerk Division. Serve as main receptionist for city hall (in-person visitors, phone calls and online inquires). Provide clerical support to the departm Support, Clerk, Representativ ...
-
Insurance Support Representative I
3 weeks ago
SFM - The Work Comp Experts Bloomington, United StatesInsurance Support Representative - Hybrid SFM The Work Comp Experts Work somewhere you love Since 1983, our mission has been to be the workers compensation partner of choice for agents, employers and their workers. In that time, we ve expanded to over 25,000 customers in the Midw ...
-
Technical Support Representative
3 weeks ago
BCforward Minneapolis, United StatesTechnical Support Representative BCforward is currently seeking a highly motivated Technical Support Representative for a Remote opportunity Position Title: Technical Support Representative Location: Remote Anticipated Start Date: 11/20 Please note this is the target date and is ...
-
Customer Support Representative
2 weeks ago
OurFamilyWizard Minneapolis, United States**Customer Support Representative** · Minneapolis, MN · Full-Time · Customer Support Representative · OurFamilyWizard is a SaaS technology platform that enables families to co-parent seamlessly across households. With our recent private investment round from Spectrum Equity, ...
-
Support Services Representative
2 weeks ago
The Family Partnership Minneapolis, United StatesWho We Are For more than 140 years, The Family Partnership has built strong families, vital communities, and better futures for children. We fulfill our mission through counseling, education, and advocacy, primarily in the greater Minneapolis and St. Paul area. The Family Partner ...
-
Office Support Representative
3 weeks ago
City of Plymouth, MN Plymouth, United States· Provide front desk customer service support for city hall and office support services for the Administrative Services Department, City Clerk Division. · Essential Functions · Provide exceptional service to internal and external customers. · * Interact with others in a manner t ...
-
Sales Support Representative
3 weeks ago
Ferguson Enterprises Plymouth, United StatesJob Posting: · Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, ...
-
Isms Coordinator
4 days ago
Infinity Systems Arden Hills, MN, United States FreelanceHere is your space. As a cloud company, we simplify and accelerate our customers' IT systems. Our goal is to sustainably move people and goods. With software for foreign trade, customs, export control, and logistics. · We believe that in order for you to truly make a difference, ...
-
Office Support Representative
3 weeks ago
Minnesota City Jobs Plymouth, United StatesProvide front desk customer service support for city hall and office support services for the City Clerk Division. Serve as main receptionist for city hall (in-person visitors, phone calls and online inquires). Provide clerical support to the department/division. Assist with loca ...
-
Office Support Representative
3 weeks ago
City of Plymouth, MN Plymouth, United StatesSalary: $ $35.83 Hourly · Location : Plymouth, MN · Job Type: Full Time Regular · Job Number: · Department: Administrative Services · Division: City Clerk · Opening Date: 05/06/2024 · Closing Date: 5/20/2024 8:00 AM Central · Description · Provide front desk customer ser ...
-
Customer Support Representative
1 week ago
SYNTEGON Minneapolis, United StatesJob Description · Job DescriptionCompany Description · We are ready to try something new. Are you? · Syntegon is a global leader in process and packaging technology. With about 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and · sustainable tec ...
-
Sales Administrative Assistant
1 week ago
SYSCO Mounds View, United States Full timeCompany: · US0047 Sysco Minnesota, Inc.Zip Code: · 55112Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 1 YearEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay range provided is not indicative of Sysco's ...
-
Customer Support Representative
3 weeks ago
SYNTEGON Minneapolis, United StatesCompany Description · We are ready to try something new. Are you? · Syntegon is a global leader in process and packaging technology. With about 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and · sustainable technologies for the pharmaceutica ...
-
Insurance Support Representative I
3 weeks ago
SFM Companies (SFM Mutual Insurance) Bloomington, United States Full timeThe Role: This hybrid position provides high-quality superior customer support to various external, internal customers and business partners related to the management of Workers' Compensation. Learns and develops knowledge to process all incoming correspondence, forms and request ...
-
Customer Support Representative
2 weeks ago
Syntegon Brooklyn Park, United StatesWe are ready to try something new. Are you? · Syntegon is a global leader in process and packaging technology. With about 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and · sustainable technologies for the pharmaceutical, food and confectionary ...
Customer Support Representative - Shoreview, United States - TSI
3 weeks ago
Description
Who Are We?
Do you want to help to make the world a better place? Join our team At TSI our vision is to create a better world by helping to protect people, products and the environment. We are proud of the wide range of solutions we provide that solve our customer's problems around the world. From helping to ensure worker safety and understanding air quality to supporting complex highly technical industries such as pharmaceuticals manufacturing, semiconductor, and research customers, TSI employees are part of something special with a purpose.
Customer Support Representative at TSI
This entry level Customer Support Representative serves TSI's customers and Sales teams by providing product and service information, processing sales orders, documenting all customer contacts, resolving product and service problems, and creating quotes. This individual will work within their assigned regional markets and have the opportunity to develop strong partnerships with their internal Sales teams. The Customer Support Representative plays an important role as a supportive and contributing member of the overall team. This is a Hybrid role and will be on-site Tuesday, Wednesday & Thursday.
What Will You Do?
In order to grow and build a successful career with TSI, you will be responsible for:
What Do You Need?
Required
Desired
Knowledge
What Can We Give You?
At TSI, our employees are our most valuable assets, and we care about their health and happiness. We offer a competitive benefits program to keep our employees and their family members protected and foster a healthy work-life balance. Additionally, we are committed to employee development and growth, and encourage and foster an environment of collaboration, and innovation. Our work has meaning and the products we design and build help protect people and the environment.
Dress for your day : We want our employees to be comfortable at work and we know they are more productive when they're comfortable. The dress for your day policy allows employees' discretion to select appropriate dress for the business of each workday.
Free Beverages/On-site Cafeterias: Enjoy complimentary coffee, tea and hot chocolate each day at work. We also have two large cafeteria's employees can eat lunch in, as well as an outside patio area that employees can enjoy during the summer months.
Benefit Offerings : Competitive medical insurance plans, life insurance, short-term and long-term disability, 401K Employer Contribution, Flexible Spending Account, Education Assistance, and more.
Legal authorization to work in the United States without the need for sponsorship. We require proof of eligibility to work in the United States.
EOE/M/W/Vet/Disability