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    Housing Counselor - New Britain, United States - NeighborWorks Affiliates

    NeighborWorks Affiliates
    NeighborWorks Affiliates New Britain, United States

    2 weeks ago

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    Description

    Summary: The Housing Counselor provides comprehensive, individualized pre-purchase counseling, foreclosure prevention and intervention counseling, financial capabilities coaching, homebuyer education, and group education services. This position requires HUD certification and the use of independent judgement and decision-making skills.

    RESPONSIBILITIES:


    • Counsel and interview clients with respect to their overall financial situation as it relates to homeownership, budgeting, debt reduction, credit rebuilding and financial education.


    • Create a budget and a detailed action plan for all clients.


    • Create and ensure completion of a client's file per organizational and HUD guidelines.


    • Adhere to all guidelines related to the confidentiality of client records and information and requirements per the HUD Housing Counseling Handbook and National Industry Standards for Homebuyer Education and Counseling.


    • Proactively manage workload, calendar, and client appointments to help meet the goals of the organization and serve the client effectively.


    • Advise rental counseling clients on Fair Housing, Tenant/Landlord relations, rights, and responsibilities and make referrals to appropriate legal aid or other resources as needed.


    • Assist with facilitating education workshops, including scheduling, marketing, and procuring speakers.


    • Build relationships with lenders, realtors, and other professionals to develop referral sources.


    • Work to involve all clients in all other related NHSNB services and encourage all clients to make referrals to friends and family to come for services.


    • Maintain HUD certification as a Housing Counselor; obtain and keep NCHEC certification in at least two disciplines.


    • Other duties as assigned.

    EDUCATION, EXPERIENCE, SKILLS, AND QUALIFICATIONS:


    • Associate of Arts degree in business, finance, or related field


    • Minimum 5 years' experience as a Homeownership Counselor required.


    • HUD exam certification required. Must present certificate with job application.


    • An understanding of affordable housing and the needs of low-, moderate-income families.


    • Ability to work independently as well as part of a team.


    • Ability to communicate effectively, both orally and in writing.


    • Working knowledge of Microsoft Office programs including Outlook, Word, Power Point, and Excel. Detail oriented with ability to organize complex material in clear, concise manner.


    • Excellent customer services skills, including phone skills, social skills, and the ability to relate well to people of varying ethnic and economic backgrounds.


    • Ability to communicate in Spanish required.

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