- The Customer Service Representative is responsible for leading the role as a liaison between Customers/Distributors and Barcel USA.
- This position leads the dual role by understanding customer priorities, proposing/implementing strategies, focus on support, and ensures issues are resolved in a timely manner with a focus on productivity and customer service.
- This role requires to work with multiple departments such as Planning, Logistics, Transportation, Brokers/Carriers, Supply Chain, Exports, Accounting, Logistics teams, along with working on other key initiatives that lead to customer requirements are met.
- This leader will have vision and growth on these sectors Customer relations; Outbound Claims & Process improvement & Simplification Customer Relations:
- Lead the activities of the Customer Service dual role that supports our partners and key areas of business.
- Work with other leaders to develop and implements strategic plans that meet our customer's current and future supply chain capability needs and demand while improving productivity, quality, operations, & KPI's.
- Work closely with the Quality organization to ensure the application and continuous improvement of Quality programs and rapid response to any quality-related events, this includes US & Exports operations
- Resolve conflict requests and provide solutions by exercising high levels of influencing, negotiation, and communication skills.
- Serve as an operational and management source of expertise and contribute to the success of the team/senior management team as a whole - by supporting associated and team-wide initiatives.
- Manage a high volume of Supply Chain requests or communications (via phone and/or email)
- Track documents, this includes BOL, POD, INVOICES, CREDIT MEMOS to minimize audit requests
- Collaborate with the next appropriate level of customer support to seek resolution to challenging inquiries/complaints, providing documentation and continual communication to customer throughout the process
- Maintain accurate records of all internal and external interactions in the appropriate database/system (ORACLE, BITAM, EBAVEL)
•Ensure the consistent & adherence of department policies and procedures. - Makes effective independent decisions representing day-to-day issues that do not require team discussion, input or agreement
- Involves fellow team members in collaborative or team-empowered decisions based upon the company's vision & mission
- Assist in worksite analysis such as identifying unrecognized potential hazards and work related injuries by participating in a safety committee
- Establish departmental business direction, identifying associate/team objectives and achieve departmental goals
- Identify areas to improve operational integrity of claims management processes.
- Provide technical claims management expertise to the operating team
- Work with Transportation to dispute and process carrier charge backs
- Research and escalate requests due to Grey Market Process Improvement and Simplification
- Identify and communicate areas for process improvement to management
- Work with Accounting to balance account statements on Approved/Denied credit requests
- Work with Accounting to dispute discrepancies and process charge backs
- Work with Accounting to minimize customers credit holds (Red List)
- Aid the development of customer inputs into Supply Chain strategic initiatives and annual plans.
- Lead the development of system developments and mitigate manual work and/or future expenses
- Create and develop a centralized point of contact HUB for order management/tracking
- Propose new processes to drive continuous improvements and reduce inefficiencies
- Support order management team goals and initiatives to become a more proactive customer support organization.
- Ability to be flexible while able to drive for results, even when all of the requirements have not been defined.
- Must demonstrate capability of thoroughly reviewing and sense-checking results so that analysis is right the first time.
- Aptitude to understand the broader business contexts of the industry, and the ability to judge considerations (cost, service levels, lead times, etc.) are most important within those contexts.
- critical thinking and problem-solving skills.
- Ability to work with teams, cross-functionally, and contribute positively in projects.
- Ability to handle negotiations with partners and customers.
- Ability to provide joint leadership, especially to individuals working in other teams
- Ability to encourage team members to look for opportunities for process simplification and improvements.
- Ensure physical protection through proper use of PE (protective equipment).
- Ensures compliance with applicable occupational safety and health regulations.
- Bachelor's degree in supply chain management, industrial engineering or related field. Equivalent experience in lieu of bachelor's degree considered.
- 5 years' progressive leadership experience in customer service or product supply in the consumer product industry
-
Customer Service Representative
2 weeks ago
One Hour Heating & Air Conditioning Carrollton, United StatesBenefits: 401(k) · 401(k) matching · Competitive salary · Dental insurance · Paid time off · Training & development · Vision insurance · ...
-
Member Services Representative
1 week ago
YMCA of Metropolitan Dallas Coppell, United States Regular Part timeMember Services Representative - Early Morning, Coppell · General InformationJob Title:Member Services Representative - Early MorningLocation:146 Town Center BlvdCoppell, TX, 75019United StatesEmployee Type:Regular Part TimeJob Category:PART TIME · Description We are looking for ...
-
Customer Service Representative
2 weeks ago
Automobile Club Coppell, United States Full timeCustomer Service Representative - Insurance Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. What do we offer? · Outstanding Benefits · $23 - $25/hour to start · Paid Training onsite at fr ...
-
Patient Service Representative
3 weeks ago
Sonrava Health Coppell, United StatesThe Patient Outreach and Engagement Team is responsible for creating an outstanding experience at every interaction for both new and existing customers and through collaboration with the dental offices being supported. · Team should have or be prepared to learn dental terminology ...
-
Customer Service Representative
14 hours ago
AAA Coppell, United StatesAAA Freeport Pkwy [Customer Service Representative] As a Customer Service Representative at AAA, you'll: Work directly with customers through inbound phone calls which range from helping customers maintain their memberships to adding or upgrading memberships; Listen and understan ...
-
Customer Service Representative
14 hours ago
Flagship Credit Acceptance LLC, NMLS Coppell, United States**Customer Service Representative** · Loan Servicing | Coppell, TX · **Share** · **Description** · **Position Summary:** · We are looking for an experienced Customer Service Representative who is responsible to provide our valued auto loan customers with stellar customer ser ...
-
Customer Service Representative
6 days ago
AAA - The Automobile Club Coppell, United StatesCustomer Service Representative - Insurance. Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. What do we offer? Outstanding Benefits$23 - $25/hour to start. Pai Customer Service Representati ...
-
Claims Service Representative I
4 weeks ago
Automobile Club Coppell, United StatesClaims Service Representative I - SubrogationAAA has a constantly growing membership; we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is ext ...
-
Customer Service Representative
2 weeks ago
Erik Slaughter - State Farm Agent Coppell, United StatesJob Description · Job DescriptionBenefits:Competitive salary · Paid time off · Training & development · ROLE DESCRIPTION: · As a Customer Service Representative - State Farm Agent Team Member with Erik Slaughter - State Farm Agent, you will generate the kind of exceptional client ...
-
Client Service Representative
2 weeks ago
TBK Bank, SSB Coppell, United StatesJoin TriumphAt Triumph, a member of the Triumph Financial portfolio of brands, we believe the strength of our commitment is reflected in product innovation and the strategic partnerships we've established. That's why we look for team members who work hard to make a difference in ...
-
Customer Service Representative
3 weeks ago
Superior Floors Coppell, United StatesJob Description · Job DescriptionCustomer Service Representative · Superior Floors is seeking a Customer Service/Order Entry Representative. Responsibilities include management and organization of account order entry; handling questions or complaints; investigating and resolving ...
-
Claims Service Representative
1 day ago
Automobile Club of Southern California Coppell, United States Full timeClaims Service Representative - Early ResponseWith a constantly growing membership, we are always welcoming dedicated professionals looking to challenge themselves and build a career within our dynamic organization. You will find that being part of a very successful team is extre ...
-
Customer Service Representative
2 weeks ago
Erik Slaughter - State Farm Agent Coppell, United StatesJob Description · Job DescriptionPosition OverviewState Farm Insurance Agent located in Coppell, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Erik Slaughter - State Farm Agent, you will build and develop customer rela ...
-
Client Service Representative II
1 week ago
Triumph Financial Coppell, United States Full timeResponsibilities Provide outstanding customer service by serving well, internally, and externally via telephone, email, and written correspondence. · Manage team email inboxes, responding to client and interdepartmental inquiries in a timely manner · Review the invoice rejecte ...
-
Client Services Representative
2 weeks ago
FlightSafety International DFW Airport, United StatesAbout FlightSafety International · FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilot ...
-
Client Service Representative III
3 weeks ago
Brink's, Incorporated Coppell, United StatesBrinks Texas License #C00550The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion ...
-
Client Service Representative III
2 weeks ago
Brink's Incorporated Coppell, United StatesPosted Date: Apr 16, 2024 Employment Type: Full Time Brinks Texas License #C00550 The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our custome ...
-
Client Service Representative III
2 weeks ago
Brink's Coppell, United StatesBrinks Texas License #C00550 · The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a pass ...
-
Client Service Representative III
4 weeks ago
Brink's Coppell, United StatesBrinks Texas License #C00550 · The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a pass ...
-
Client Service Representative III
2 weeks ago
Brink's Incorporated Coppell, United StatesPosted Date: Apr 16, 2024 Employment Type: Full Time Brinks Texas License #C00550 The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our custome ...
Customer Service Representative - Coppell, United States - Barcel USA
Description
Job DetailsLevel
Experienced
Job Location
BLU National Offices - Coppell, TX
Position Type
Full Time
Education Level
Bachelors Degree
Job Category
Customer Service
Description
Essential Functions
We are one community and strive to transform the business by leading change and providing insights for more transparency and open feedback to improve our operation. We seek to identify problems and participate in root cause analysis to reduce waste in processes. We are adapting new technologies to transcend our systems and use of data which will result in exceeding goals and executing opportunities.
Qualifications