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Lowell

    Call Center Representative - Lowell, United States - Arch Staffing and Consulting

    Arch Staffing and Consulting
    Arch Staffing and Consulting Lowell, United States

    2 weeks ago

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    Description

    Job Description

    Job Description
    We are seeking a customer service call center representative for a premier company in the Lowell, Michigan area.


    The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

    The customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job


    Responsibilities:


    • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
    • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
    • Refer unresolved customer grievances to designated departments for further investigation.
    • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

    Skills:

    • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
    • Ability to work independently and manage one's time.
    • Ability to accurately document and record customer/client information.

    Skills:


    • Previous experience with computer applications, such as Microsoft Word and PowerPoint

    Education/Experience:

    • High school diploma or GED preferred.
    • 2-4 years customer service related experience required.
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