Jobs
>
Customer Service Representative
>
Longwood

    Customer Service Representative - Longwood, United States - Global Procurement Solutions Inc

    Global Procurement Solutions Inc
    Global Procurement Solutions Inc Longwood, United States

    2 weeks ago

    Default job background
    Description

    Job Description

    Job DescriptionBenefits:
    • 401(k)
    • Health insurance
    • Paid time off

    Global Procurement Solutions, Inc., (GPS Inc.) a Service-Disabled Veteran owned small business, provides federal agencies with Janitorial and Sanitation (Jan/San) supplies at discounted prices. GPS Inc. is currently seeking a motivated and customer-oriented individual to join our team as a Customer Service Representative with Sales Support. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a strong desire to assist customers with their inquiries and concerns. In addition to providing exceptional customer service, this role will also involve providing sales support to our sales team for its Longwood, Florida office (Not Remote).


    Job Duties:


    1. Serve as the first point of contact for customers via phone, email, or chat, and provide prompt and accurate responses to inquiries and concerns.

    2. Prepare orders received via phone/ email or EDI and enter data into the order processing system. Place orders either manually or via EDI. Place orders using vendor online sites.

    3. Assist customers with product information, pricing, availability, and order processing.

    4. Handle customer complaints and resolve issues in a professional and timely manner, ensuring customer satisfaction.

    5. Collaborate with the sales team to provide sales support, including generating quotes, processing orders, and following up on leads.

    6. Maintain a thorough understanding of our products and services to effectively promote and cross-sell additional offerings to customers and to support our sales teams effort.

    7. Solicit/ prepare sale of new or additional services or products, if applicable

    8. Keep detailed records of customer interactions and transactions using our CRM system.

    9. Work closely with other internal departments and external vendors.

    10. Resolve customers' service or billing complaints by performing due diligence and understanding the whole picture before answering partial questions. This may require communication with our accounting department to resolve outstanding credit memos and requesting vendor return authorizations

    11. Obtain and examine all relevant information to assess the validity of complaints and to determine potential causes.

    12. Continuously strive to improve customer satisfaction by identifying areas for enhancement and implementing solutions.

    13. Stay up-to-date on industry trends, market conditions, and competitor activities to better assist customers and support sales efforts.

    14. Attend weekly meetings with GPS order processing team to resolve issues.

    15. Recommend improvements and uphold company policies and procedures while delivering high-quality service to customers.

    16. Additional duties assigned, as necessary.

    Important Skills:


    Internet/email
    Meticulous note taking skills
    Excellent communication skills, both verbal and written
    Exceptional interpersonal skills and the ability to build rapport with customers and colleagues
    Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
    Strong problem-solving abilities and a proactive approach to addressing customer needs
    Attention to detail and accuracy in data entry and order processing
    Willingness to learn and adapt to new technologies and processes
    A positive attitude and a commitment to providing outstanding customer service
    Computer skills/knowledge
    Excel
    NetSuite ERP system
    Online ordering systems
    Basic accounting AP/AR/invoices/Purchase orders

    Employment conditions:


    Employees must follow company standard operating procedures (SOPs)
    Position is non-exempt. (Hourly)
    The position is full-time and is in an office in Longwood, Fl (Not Remote).
    Position has fixed hours 8am - 5pm
    New skills and responsibilities will be added to the workload as the employee learns.
    This position is intended as an entry position, and it is expected that applicants will have an opportunity to grow their responsibilities and capabilities over time if they are able.
    GPS operates in a team environment and good team communication skills are required.

    If you are passionate about delivering exceptional customer experiences and supporting sales efforts, we encourage you to apply for the position of Customer Service Representative with Sales Support. Join our team and be a part of our commitment to excellence as we grow together as a company


    Compensation and Benefits:


    Hourly rate of $ depending on experience)

    Sick Days, PTO (Paid Time Off) days, Vacation days
    Medical/Dental/Life insurance plan
    401(k) with profit sharing plan
    $100 monthly physical fitness stipend
  • Global Procurement Solutions Inc

    Customer Service Representative

    2 weeks ago

    Global Procurement Solutions Inc Longwood, United States

    **Benefits**: · - 401(k) · - Health insurance · - Paid time off · **Job Duties**: · 3. Assist customers with product information, pricing, availability, and order processing. · 4. Handle customer complaints and resolve issues in a professional and timely manner, ensuring customer ...

  • Steffanie Rigetta Agency, LLC

    Customer Service Representative

    2 weeks ago

    Steffanie Rigetta Agency, LLC Altamonte Springs, United States

    Join Steffanie Rigetta Agency, LLC, a dynamic sales-focused company in Altamonte Springs, Florida, dedicated to providing exceptional customer service and building lasting relationships with our clients. While our work is conducted onsite, we offer a welcoming and engaging enviro ...

  • Webhelp

    Customer Service Representative

    4 days ago

    Webhelp Lake Mary, United States

    **Customer Service/Support** · **Location** · - Lake Mary, Florida, United States of America*** · Job Title: · Customer Service Representative (OnSite) · **Job Description**: · The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, ...

  • Alegeus Technologies LLC

    Customer Service Representative

    2 weeks ago

    Alegeus Technologies LLC Maitland, United States

    **Start date: July 1, 2024** · **Schedule**: Monday through Friday 11:30am - 8pm EST (training schedule will be Monday through Friday 9am to 5pm EST for 4 - 6 weeks) · **Compensation**:$16.50 per hour plus a Variable pay (performance bonuses) · **MISSION**: · At Alegeus, we belie ...

  • Omega Ventures

    Customer service representative

    3 weeks ago

    Omega Ventures Heathrow, United States

    What to expect: · You will be responsible for customer support via phone and email · Taking and processing orders will be part of your daily tasks · You will be the direct contact person for customers regarding price and delivery information · You will handle complaints and maint ...

  • Synchrony

    Bilingual Customer Service Representative

    1 week ago

    Synchrony Altamonte Springs, United States

    **_Please note you may be asked to come onsite to our Altamonte Springs Center for in-person training. Additional details will be provided if successful completion of hiring process. _** · **Ignite your power, elevate your future** · Synchrony ensures our employees are challenged ...

  • BNY Mellon

    Associate, Trading Services Representative I

    2 weeks ago

    BNY Mellon Lake Mary, United States

    Overview · Trade Services - S4Provides support in the execution of trading services to money managers, advisors and internal employees. Trains on the different systems used by those serviced. Responsible for developing pricings for order based on a variety of defined procedures a ...

  • Anchor Benefit Consulting, Inc.

    Benefits Customer Service Representative

    2 weeks ago

    Anchor Benefit Consulting, Inc. Maitland, United States

    **JOB DESCRIPTION** · **Position Title: Customer Service Rep Department: Customer Service** · **Reports To: Office Manager** · **Job Summary**:This position serves clients and plan participants within the health insurance industry. This position will identify, research, process, ...

  • Joe Bauer - State Farm Agent

    Customer Service Representative

    2 weeks ago

    Joe Bauer - State Farm Agent Winter Park, United States

    **Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...

  • Community Health Centers of South Central Texas, Inc.

    Customer Service Representative

    3 days ago

    Community Health Centers of South Central Texas, Inc. Lockhart, United States

    Are you ready to embark on an exciting and captivating career journey? Join our dynamic team as a **Customer Service Representative (CSR) **at our **Lockhart Family Practice Center **location and enjoy a workplace culture that fosters growth and rewards your hard work. **Communit ...

  • Pinnacle Hotel Management

    Guest Services Representative

    3 weeks ago

    Pinnacle Hotel Management Orlando, United States

    **JOB SUMMARY** · Guest Service Representatives are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making ...

  • Nothing Bundt Cakes - Orlando/Sand Lake, FL

    Guest Service Representative

    2 weeks ago

    Nothing Bundt Cakes - Orlando/Sand Lake, FL Orlando, United States

    **TITLE**:Guest Service Representative** · **LOCATION: 7339 W. Sand Lake Rd. Suite 418 Orlando FL 32819** · **Position Summary**: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for uniqu ...

  • Jose Rosario - State Farm Agent

    Customer Service Representative

    2 weeks ago

    Jose Rosario - State Farm Agent Orlando, United States

    **ROLE DESCRIPTION**: · As a Bilingual Spanish Customer Service Representative - State Farm Agent Team Member with Jose Rosario - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attent ...

  • Apex Auto Glass

    Customer Service Representative

    2 weeks ago

    Apex Auto Glass South Apopka, United States

    Ever believe you're worth more than what's offered to you? · You deserve the best opportunity to succeed, and here is that opportunity. · Our company is looking for flexible individuals that are also go-getters. · There's no age requirement for hungry, · This is 100% a sales posi ...

  • Apex Auto Glass

    Customer Service Representative

    2 weeks ago

    Apex Auto Glass South Apopka, United States

    Ever believe you're worth more than what's offered to you? · You deserve the best opportunity to succeed, and here is that opportunity. · Our company is looking for flexible individuals that are also go-getters. · There's no age requirement for hungry, · This is 100% a sales posi ...

  • FRA

    Customer Service Representative

    1 week ago

    FRA Orlando, United States

    **Join Our Team at Florida Repossession Agency** · Customer Service Representative · Orlando, Florida · Are you looking for an opportunity to work in a dynamic environment with a friendly and professional team? Florida Repossession Agency is seeking a dedicated Office Assistant t ...

  • Jose Rosario - State Farm Agent

    Financial Services Representative

    2 weeks ago

    Jose Rosario - State Farm Agent Orlando, United States

    **ROLE DESCRIPTION**: · Jose Rosario - State Farm Agent is seeking a qualified and empathetic professional for the role of Financial Services Representative - State Farm Agent Team Member. As a customer-oriented expert, you will market the best Life/Health insurance services and ...

  • US Benefits Association

    Client Services Representative

    1 week ago

    US Benefits Association Orlando, United States

    Overview: · **Responsibilities**: · - Conduct outbound calls to potential customers to promote products or services · - Utilize telemarketing strategies to generate leads and secure sales appointments · - Maintain accurate records of customer interactions and transactions · - Col ...

  • Don Mcmanus - State Farm Agent

    Customer Service Representative

    2 weeks ago

    Don Mcmanus - State Farm Agent Orlando, United States

    Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...

  • Mike Broschart - State Farm Agent

    Customer Service Representative

    2 weeks ago

    Mike Broschart - State Farm Agent Orlando, United States

    Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...