Cassieanna Mackhrandilal

Cassieanna Mackhrandilal

Professional Summary:

Results-driven professional with a proven track record in operations management, marketing leadership, and customer engagement. Skilled in communication, sales support, and creative design. Adept at managing tasks, coordinating schedules, and driving business growth. Proficient in a range of software applications, including Adobe Suite, Microsoft Office, and HTML/CSS. Seeking opportunities to leverage my expertise and contribute to organizational success.

Core Competencies:

- Communication
- Adobe Suite
- Windows / MAC O/S
- Customer Service
- Microsoft Office
- Illustration / Design
- Sales Support
- Quickbooks
- HTML / CSS

Professional Experience:

Operations Manager | Marketing Lead | Trainer Lead
Superior Fence and Rail, Hybrid/Remote
August 2020 - Present

- Manage operations, oversee administration, and coordinate task delegation, resulting in streamlined processes and improved efficiency.
- Lead marketing efforts, contributing to increased brand visibility and customer engagement.
- Handle payment collections, payroll, invoicing, and estimates, ensuring accurate financial management.
- Execute contract negotiation and material ordering to optimize project outcomes.
- Serve as a point of contact for customer communication and maintain high levels of customer satisfaction.
- Conduct data entry and utilize computer fencing systems for accurate project tracking.
- Collaborate with survey consultants and provide expertise in project surveys.
- Commenced as an Inside Sales Associate, progressively promoted to Inside Sales Lead, and further advanced to Operations Manager.

Marketing Associate | Social Media Presentation & Marketing Lead
Orlando Longwood Auto Auction, Longwood, FL
June 2019 - April 2020

- Led marketing initiatives, including social media management and content creation, driving brand awareness.
- Analyzed data to derive actionable insights and enhance marketing strategies.
- Provided consultative guidance to customers, contributing to improved client relationships.
- Created advertisement content and organized events, enhancing market presence.
- Promoted to lead, responsible for training and educating employees on new operational systems.

Education:

Bachelor of Arts in English: Creative Writing
University of Central Florida
Anticipated Fall 2023

Associate of Science in Graphic and Digital Illustration
Seminole State College
August 2019 - April 2021

Associate of Arts: Generalized Credentials
Seminole State College
January 2018 - April 2019