- Must have a high school diploma or GED.
- Previous experience as a receptionist, secretary, or call center representative in a medical setting is preferred.
- Experience in patient scheduling preferred.
- Must be able to demonstrate computer knowledge, including: basic Microsoft Office and the ability to navigate and manipulate multiple software applications in a single session.
- Knowledge of medical terminology preferred.
- Ability to maintain a calm and professional demeanor and communicate enthusiastically with patients.
- Ability to be responsive in working with a culturally- diverse patient population.
- Ability to independently coordinate multiple tasks.
- Ability to work cooperatively with others.
- Bilingual Spanish speaking is a plus.
- Answer phones and route calls and messages to providers and other staff members efficiently.
- Schedule patient appointments in accordance with guidelines.
- Update the Practice Management System (PMS) with accurate patient addresses, phone numbers, and insurance information.
- Perform patient scheduling by completing accurate phone discussions to obtain demographic, insurance, financial and appointment related information.
- Build positive relationships with internal and external customers/patients.
- Prioritize and multi-task to meet the demands of a busy office, including answering a high-volume of phone calls.
- Demonstrate professional phone etiquette and take complete and accurate phone messages.
- Must maintain accurate records.
- Comply with HIPAA guidelines as all times
- Extensive use of computer and telephone.
- Some lifting of supplies and equipment up to 50 lbs.
- 20% walking or standing, 80% sitting at a desk.
- Category II re: exposure to blood, bodily fluids, and communicable diseases.
- Excellent Training and Orientation Program
- Paid Holidays
- Generous Paid Time Off (PTO)
- Health, Dental, and Vision Insurance
- Prescription Coverage
- Employer Paid Life Insurance
- Employer Paid Short- and Long-Term Disability
- 401(k) Retirement Plan
- Giving back, outreach, and true advocacy to the patient community we serve.
-
Lorain County Health & Dentistry Lorain, United StatesPosition Title: BilingualCall Center Representative · Hours: Full-time, Monday - Friday, 8:30am - 5:00pm · PRIMARY PURPOSE · The Call Center Representative provides direct service to patients, providers, and other support staff. They are often the first and last person a patie ...
-
Call Center Representative
1 week ago
Bath Planet - BCI Acrylic, Inc. Cleveland, United StatesDeliver scripted pitch to the homeowners. Adjust scripted pitch to meet the needs of specific homeowners. Handle homeowner's questions and objections. Obtain homeowner's information including names and addresses phone numbers etc. Receive appointment Call Center, Sales Representa ...
-
Call Center Representative
2 weeks ago
Insight Global Strongsville, United StatesTitle: Call Center Representative · Location: Strongsville, OH 44136 · Schedule: Monday - Friday (8-5 or flexible work schedule) · Start Date: June 17th · Contract: 8 weeks (with some possibility to hire) · Pay: $15-16 · Openings: 15+ (please refer your friens/colleagues) · Dress ...
-
Call Center Representative
3 weeks ago
Insight Global Strongsville, United StatesTitle: Call Center Representative · Location: Strongsville, OH 44136 · Schedule: Monday - Friday (8-5) one rotating shift of a week · Start Date: June 17th · Contract:8 WEEKS · Pay: $16 · Openings: 7 · Dress Code: Business casual - Friday dress-down days. · Must haves: · English ...
-
Call Center Representative
2 weeks ago
American Automobile Association Independence, United StatesCall Center Representative - Roadside Assistance - Remote · As a AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportun ...
-
Call Center Representative
3 weeks ago
WolfCreek Consulting Cleveland, United StatesCompany Description · Banking Industry · Job Description · Job description · We are seeking a Telephone Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. ...
-
Call Center Representative
1 week ago
DialAmerica Middleburg Heights, United States Full timeJob Description · Call Center Professionals, if you're passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you Founded in 1957 and headquartered in Mahwah, NJ we are one ...
-
Call Center Representative
1 week ago
Cleveland Eye Clinic Cleveland, United StatesJob Description · Job DescriptionDescriptionAs a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process. Our Call Center Representatives maximize eff ...
-
Call Center Representative
3 weeks ago
Insight Global Strongsville, United StatesAnswer calls, verify customer and where the loan will be transferred too. · fill the customer in on where their loan will be handled moving forward and offer up that transfer once completed. · Deescalate conversations that could become intense- handle pressure well. · We are a ...
-
Call Center Representative
3 weeks ago
Insight Global Strongsville, United StatesJob Description · Job DescriptionTitle: Call Center Representative · Location: Strongsville, OH 44136 · Schedule: Monday - Friday (8-5 or flexible work schedule) · Start Date: June 17th · Contract: 8 weeks (with some possibility to hire) · Pay: $15-16 · Openings: 15+ (please refe ...
-
Call Center Representative
3 weeks ago
Insight Global Strongsville, United StatesJob Description · Job DescriptionTitle: Call Center Representative · Location: Strongsville, OH 44136 · Schedule: Monday - Friday (8-5 or flexible work schedule) · Start Date: June 17th · Contract: 8 weeks (with some possibility to hire) · Pay: $15-16 · Openings: 15+ (please refe ...
-
Call Center Representative
2 days ago
Insight Global Strongsville, United StatesAnswer calls, verify customer and where the loan will be transferred too. · fill the customer in on where their loan will be handled moving forward and offer up that transfer once completed. · Deescalate conversations that could become intense- handle pressure well. · We are a ...
-
Call Center Representative
3 weeks ago
Insight Global Strongsville, United StatesJob Description · Job DescriptionMust haves: · English speaking · Energetic and optimistic · Good typing skills · Able to work independently. · Ability to come onsite 5 days a week. · Positive and optimistic · Plusses: · Bilingual in Spanish and English · Customer service experie ...
-
Call Center Representative
3 weeks ago
Insight Global Strongsville, United StatesJob Description · Job DescriptionMust haves: · English speaking · Energetic and optimistic · Good typing skills · Able to work independently. · Ability to come onsite 5 days a week. · Positive and optimistic · Plusses: · Bilingual in Spanish and English · Customer service experie ...
-
Business Development Center Representative
2 weeks ago
Telsource Strongsville, United StatesBusiness Development Center Representative- (BDC) Inside Sales · Are you outgoing, energetic, love working with people and want to start your career with an industry leading company in Information Technology? Acuative has an exciting opportunity for an Inside Business Developmen ...
-
Business Development Center Representative
4 weeks ago
Telsource Strongsville, United StatesBusiness Development Center Representative- (BDC) Inside Sales · Are you outgoing, energetic, love working with people and want to start your career with an industry leading company in Information Technology? Acuative has an exciting opportunity for an Inside Business Developmen ...
-
Call Center Sales Representative
1 week ago
Aucera Middleburg Heights, United States Part timeJob Description · Are you looking for something more than a job? At Aucera, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy in a supportive environment focused on your success. · At Aucera we look for indiv ...
-
Business Development Center Representative
1 week ago
Acuative Corporation Strongsville, United StatesJob Description · Job DescriptionBusiness Development Center Representative- (BDC) Inside SalesAre you outgoing, energetic, love working with people and want to start your career with an industry leading company in Information Technology? Acuative has an exciting opportunity for ...
-
Client Service Center Representative
3 weeks ago
Metlife Legal Plans Cleveland, United StatesJob Description · Job DescriptionMetLife Legal Plans is currently hiring for our Client Service Center.Our Client Service Center Representative will report directly into our Client Service Center Supervisor. · Who We Are · MetLife Legal Plans is the leading consumer legal servic ...
-
Call Center Sales Representative
1 week ago
Aucera Middleburg Heights, United StatesJob Description · Are you looking for something more than a job? At Aucera, we want to make sure that work is more than just a four-letter word. We want you to be part of something that you enjoy in a supportive environment focused on your success. · At Aucera we look for indiv ...
call center representative - Lorain, United States - Lorain County Health & Dentistry
Description
Position Title: Call Center RepresentativeHours: Full-time, Monday - Friday, 8:30am - 5:00pm
PRIMARY PURPOSE
The Call Center Representative provides direct service to patients, providers, and other support staff. They are often the first and last person a patient interacts with at Lorain County Health & Dentistry and therefore play an integral role in managing the overall patient experience. Call Center Representatives are expected to work closely with providers and other staff members and function as a team player to meet and exceed the needs of the patient.
EDUCATION AND CERTIFICATION REQUIREMENTS