Fulfillment Operations Manager, Vehicle Accessories - Fremont, United States - Tesla

Description

**Fulfillment Operations Manager, Vehicle Accessories & Merchandise**

????Operations & Business Support????Fremont, California?? ID105211????Full-time ***Authorization to work in the US without sponsorship***

Tesla is seeking a highly motivated and organized Project Manager to join our Global Merchandise & Vehicle Accessories team. This candidate will be responsible for leading a wide variety of cross-functional projects from start to closure focused on our fulfillment operations within the business. Tesla Shop:

**Role:**

Work closely with our warehouse team in Lathrop, CA to focus on ensuring our same-day / next-day fulfillment metrics are maintained by identifying the non-fillable and fillable backlog daily

Daily tasks around fulfillment will include but are not limited to:

Monitoring systematic customer order failures

Managing new product launches from a fulfillment standpoint (receiving, packaging, global trade compliance, returns, part number implementation etc.)

Cancelling non-fillable orders

Evaluating and implementing fixes to product oversell

Tracking and root causing fulfillment performance issues and system failures

Coordinating daily adhoc requests

Analyzing outbound failures (including mis-shipments, bounce back outbound shipments)

Planning for resource allocation / warehouse headcount

Restructure and maintain our existing retail operations in the locations that currently have physical displays in North America

Open new retail locations in North America by evaluating customer trends/data in locations where store display matches the goals of Teslas overall business

Expand our TeslaOne store application in close partnership with our systems development team as we continue to open up Sales, Service, Delivery locations.

Lead and own assigned projects, take actions and provide direction to ensure successful and timely product launches and overall existing inventory and fulfillment operations are maintained

**Requirements:**

Bachelors or Masters degree or equivalent experience

3+ years of experience in e-commerce, merchandise and/or product development with evidence of customer impact and evidence of exceptional ability

Strong analytical skills with ability to query data from various systems to solve problems

Motivated and self-starter mindset with extreme attention to detail

Excellent written and verbal communications across technical and non-technical stakeholders

Strategic thinker with proven experience of ability to recognize, influence and maximize engagement with stakeholders

Ability to work in a dynamic, growing business unit and ability to flex and multi-task to meet deadlines and work in a fast-paced environment

Able to make timely decisions, anticipate problems and provide creative solutions

**Employee Benefits**

As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.

Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)

3 medical plan choices with $0 paycheck contribution

Vision & dental plans (including orthodontic coverage)

Company paid Life, AD&D, short-term and long-term disability

401(k), Employee Stock Purchase Plans, and other financial benefits

Employee Assistance Program, Paid Time Off, and Paid Holidays

Back-up childcare and employee discounts

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**Fulfillment Operations Manager, Vehicle Accessories & Merchandise**

???? Operations & Business Support ???? Fremont, California ?? ID ???? Full-time ***Authorization to work in the US without sponsorship***

Tesla is seeking a highly motivated and organized Project Manager to join our Global Merchandise & Vehicle Accessories team. This candidate will be responsible for leading a wide variety of cross-functional projects from start to closure focused on our fulfillment operations within the business. Tesla Shop:

**Role:**

Work closely with our warehouse team in Lathrop, CA to focus on ensuring our same-day / next-day fulfillment metrics are maintained by identifying the non-fillable and fillable backlog daily

Daily tasks around fulfillment will include but are not limited to:

Monitoring systematic customer order failures

Managing new product launches from a fulfillment standpoint (receiving, packaging, global trade compliance, returns, part number implementation etc.)

Cancelling non-fillable orders

Evaluating and implementing fixes to product oversell

Tracking and root causing fulfillment performance issues and system failures

Coordinating daily adhoc requests

Analyzing outbound failures (including mis-shipments, bounce back outbound shipments)

Planning for resource allocation / warehouse headcount

Restructure and maintain our existing retail operations in the locations that currently have physical displays in North America

Open new retail locations in North America by evaluating customer trends/data in locations where store display matches the goals of Teslas overall business

Expand our TeslaOne store application in close partnership with our systems development team as we continue to open up Sales, Service, Delivery locations.

Lead and own assigned projects, take actions and provide direction to ensure successful and timely product launches and overall existing inventory and fulfillment operations are maintained

**Requirements:**

Bachelors or Masters degree or equivalent experience

3+ years of experience in e-commerce, merchandise and/or product development with evidence of customer impact and evidence of exceptional ability

Strong analytical skills with ability to query data from various systems to solve problems

Motivated and self-starter mindset with extreme attention to detail

Excellent written and verbal communications across technical and non-technical stakeholders

Strategic thinker with proven experience of ability to recognize, influence and maximize engagement with stakeholders

Ability to work in a dynamic, growing business unit and ability to flex and multi-task to meet deadlines and work in a fast-paced environment

Able to make timely decisions, anticipate problems and provide creative solutions

**Employee Benefits**

As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.

Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)

3 medical plan choices with $0 paycheck contribution

Vision & dental plans (including orthodontic coverage)

Company paid Life, AD&D, short-term and long-term disability

401(k), Employee Stock Purchase Plans, and other financial benefits

Employee Assistance Program, Paid Time Off, and Paid Holidays

Back-up childcare and employee discounts