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    Fulfillment Operations Manager, Vehicle Accessories - Fremont, United States - Tesla

    Tesla background
    Description

    Fulfillment Operations Manager, Vehicle Accessories & Merchandise

    • Operations & Business SupportFremont, California ID105211Full-time
      Authorization to work in the US without sponsorship

    Teslais seeking a highly motivated and organized Project Manager to join our Global Merchandise & Vehicle Accessories team.

    This candidate will be responsible for leading a wide variety of cross-functional projects from start to closure focused on our fulfillment operations within the business.



    TeslaShop:


    Role:

    • Work closely with our warehouse team in Lathrop, CA to focus on ensuring our same-day / next-day fulfillment metrics are maintained by identifying the non-fillable and fillable backlog daily
    • Daily tasks around fulfillment will include but are not limited to:
    • Monitoring systematic customer order failures
    • Managing new product launches from a fulfillment standpoint (receiving, packaging, global trade compliance, returns, part number implementation etc.)
    • Cancelling non-fillable orders
    • Evaluating and implementing fixes to product oversell
    • Tracking and root causing fulfillment performance issues and system failures
    • Coordinating daily adhoc requests
    • Analyzing outbound failures (including mis-shipments, bounce back outbound shipments)
    • Planning for resource allocation / warehouse headcount
    • Restructure and maintain our existing retail operations in the locations that currently have physical displays in North America
    • Open new retail locations in North America by evaluating customer trends/data in locations where store display matches the goals of Teslas overall business
    • Expand our TeslaOne store application in close partnership with our systems development team as we continue to open up Sales, Service, Delivery locations.
    • Lead and own assigned projects, take actions and provide direction to ensure successful and timely product launches and overall existing inventory and fulfillment operations are maintained

    Requirements:

    • Bachelors or Masters degree or equivalent experience
    • 3+ years of experience in e-commerce, merchandise and/or product development with evidence of customer impact and evidence of exceptional ability
    • Strong analytical skills with ability to query data from various systems to solve problems
    • Motivated and self-starter mindset with extreme attention to detail
    • Excellent written and verbal communications across technical and non-technical stakeholders
    • Strategic thinker with proven experience of ability to recognize, influence and maximize engagement with stakeholders
    • Ability to work in a dynamic, growing business unit and ability to flex and multi-task to meet deadlines and work in a fast-paced environment
    • Able to make timely decisions, anticipate problems and provide creative solutions

    Employee Benefits
    As a full time
    Teslaemployee you will receive full benefits from day 1 for you and your dependents.
    Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
    3 medical plan choices with $0 paycheck contribution
    Vision & dental plans (including orthodontic coverage)
    Company paid Life, AD&D, short-term and long-term disability
    401(k), Employee Stock Purchase Plans, and other financial benefits
    Employee Assistance Program, Paid Time Off, and Paid Holidays
    Back-up childcare and employee discounts

    ?????

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    Tesla?????????????????????????????????????????????????????????????????????

    Tesla??????????????????????

    Fulfillment Operations Manager, Vehicle Accessories & Merchandise

    • Operations & Business Support
    • Fremont, California
    • ID
    • Full-time

    Authorization to work in the US without sponsorship

    Teslais seeking a highly motivated and organized Project Manager to join our Global Merchandise & Vehicle Accessories team.

    This candidate will be responsible for leading a wide variety of cross-functional projects from start to closure focused on our fulfillment operations within the business.



    TeslaShop:


    Role:

    • Work closely with our warehouse team in Lathrop, CA to focus on ensuring our same-day / next-day fulfillment metrics are maintained by identifying the non-fillable and fillable backlog daily
    • Daily tasks around fulfillment will include but are not limited to:
    • Monitoring systematic customer order failures
    • Managing new product launches from a fulfillment standpoint (receiving, packaging, global trade compliance, returns, part number implementation etc.)
    • Cancelling non-fillable orders
    • Evaluating and implementing fixes to product oversell
    • Tracking and root causing fulfillment performance issues and system failures
    • Coordinating daily adhoc requests
    • Analyzing outbound failures (including mis-shipments, bounce back outbound shipments)
    • Planning for resource allocation / warehouse headcount
    • Restructure and maintain our existing retail operations in the locations that currently have physical displays in North America
    • Open new retail locations in North America by evaluating customer trends/data in locations where store display matches the goals of Teslas overall business
    • Expand our TeslaOne store application in close partnership with our systems development team as we continue to open up Sales, Service, Delivery locations.
    • Lead and own assigned projects, take actions and provide direction to ensure successful and timely product launches and overall existing inventory and fulfillment operations are maintained

    Requirements:

    • Bachelors or Masters degree or equivalent experience
    • 3+ years of experience in e-commerce, merchandise and/or product development with evidence of customer impact and evidence of exceptional ability
    • Strong analytical skills with ability to query data from various systems to solve problems
    • Motivated and self-starter mindset with extreme attention to detail
    • Excellent written and verbal communications across technical and non-technical stakeholders
    • Strategic thinker with proven experience of ability to recognize, influence and maximize engagement with stakeholders
    • Ability to work in a dynamic, growing business unit and ability to flex and multi-task to meet deadlines and work in a fast-paced environment
    • Able to make timely decisions, anticipate problems and provide creative solutions

    Employee Benefits
    As a full time
    Teslaemployee you will receive full benefits from day 1 for you and your dependents.
    Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)
    3 medical plan choices with $0 paycheck contribution
    Vision & dental plans (including orthodontic coverage)
    Company paid Life, AD&D, short-term and long-term disability
    401(k), Employee Stock Purchase Plans, and other financial benefits
    Employee Assistance Program, Paid Time Off, and Paid Holidays
    Back-up childcare and employee discounts

    #J-18808-Ljbffr


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